Operations Manager

Position Overview

The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center's team.

Essential Duties and Responsibilities

• Represent CARD professionally and ethically to internal and external stakeholders
• Communicate, implement, and represent CARD's policies and mission at the center
• Create and maintain strong staff engagement and culture
• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
• Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
• Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
• Maintain client and employee records
• Manage all aspects of the center's purchasing budget and oversee the tracking of equipment and devices
• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities
• Leads improvements in areas of KPI's, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
• Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors
• Meet regularly with the Division Director and Group Operations Manager
• Attend required trainings and meetings
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• Bachelor's degree in business, accounting, finance, administration, or management preferred
• A minimum of 3-6 years' experience in management
• Some experience in healthcare settings preferred

Knowledge, Skills, and Abilities

• Demonstrated ability to work independently
• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
• Decisive with an operational, implementation, and detail-oriented perspective
• Excellent leadership and people development skills; 'leads by example'
• Proactive, results-oriented, creative problem solver
• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
• Ability to prioritize and execute effectively
• Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
• Ability to work closely with the families of patients for the patient's overall success and quality of care
• Desire to learn the clinical side of the CARD model
• Excellent written and verbal communication skills, including phone and e-mail etiquette
• English proficiency, both verbal and written, is required
• Excellent computer skills including Outlook, Word, Excel, and PowerPoint
• Ability to work extended hours, weekends, and holidays pursuant with industry demands