Operations Manager
Rawhide Youth Services
Summary
Provides leadership and operational support to the Youth Services team by strengthening administrative systems, accountability, and consistent practices across residential and group home programming. Supports teams in sustaining a safe, structured, therapeutic culture that promotes positive outcomes for youth and staff retention. Oversees quality assurance, purchasing, scheduling, and operational improvement while promoting regulatory compliance and Rawhide standards.
Job description
Job Purpose
Provides leadership and operational support to the Youth Services team by strengthening administrative systems, accountability, and consistent practices across residential and group home programming. Supports teams in sustaining a safe, structured, therapeutic culture that promotes positive outcomes for youth and staff retention. Oversees quality assurance, purchasing, scheduling, and operational improvement while promoting regulatory compliance and Rawhide standards.
Essential Functions
- Manages, oversees, coaches, and evaluates the Quality, Purchasing, Scheduling, and Administrative Coordinator roles.
- Oversees quality assurance, purchasing and procurement, project management, scheduling, and administrative operations.
- Supports consistent implementation of residential programming, therapeutic interventions, policies, and procedures.
- Ensures applicable Wisconsin Administrative Code and other regulatory requirements are followed and required compliance records are accurate and complete.
- Reviews operational data and processes, partners with residential leadership on improvements, and participates in rotational on-call campus support.
Job Responsibilities
Administrative Oversight
Ensures effective processes and accountability for purchasing, procurement, quality assurance, scheduling, administrative support, and assigned projects; coordinates resources and monitors operational effectiveness.
Staff Leadership and Development
Provides weekly or biweekly supervision to direct reports; sets goals, monitors progress, offers coaching and training, identifies development opportunities, and evaluates performance. Supports staff through matrix reporting relationships in collaboration with functional leaders.
Regulatory Compliance and Quality Assurance
Monitors adherence to applicable federal, state, and local regulations, Wisconsin DCF licensing requirements, Council on Accreditation (COA) standards, and Rawhide policies and procedures. Coordinates required documentation, reporting, and submissions to support ongoing compliance and accreditation.
Therapeutic Programming and Youth Support
Role-models and monitors appropriate therapeutic intervention strategies; collaborates with residential leadership to maintain a safe, structured environment; engages with youth and participates in approved physical stabilization interventions as trained and authorized.
Operational Excellence and Collaboration
Analyzes operational data and processes to identify improvements in efficiency, consistency, staff effectiveness, and compliance; collaborates with residential leadership to support positive youth and staff outcomes and provides campus support through a rotational on-call schedule.
- Completing required trainings
- Attending educational workshops
- Reviewing professional publications
Maintain Staff Job Results
- Training and coaching support staff
- Establishing staff goals, monitoring progress, and providing feedback
- Appraising job results
Protects the Credibility of the Rawhide Mission
- Complying with the Rawhide standard of conduct
- Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
Contributes to Team Effort
Performing other duties as directed or assigned by supervisor
Requirements
- Bachelor's degree required.
- Supervisory experience required.
- Strong interpersonal, organizational, administrative, written and verbal communication, and decision-making skills; ability to apply regulatory standards; alignment with Rawhide's mission, vision, and values.
- Ability to engage with youth, including physical stabilizations.
- NCI Crisis Prevention Institute certification recommended.
- Valid driver's license with an insurable driving record required.
- Must be available to provide campus support through a rotational on-call schedule.
Company overview
Rawhide Youth Services is a nonprofit organization dedicated to providing comprehensive mental health care and support services for youth and adolescents. Founded with a mission to help at-risk youth overcome challenges and build brighter futures, the organization offers a range of therapeutic programs, counseling services, and residential care options. Their approach combines evidence-based mental health interventions with educational support, life skills training, and family counseling to address the complex needs of young people facing emotional, behavioral, and psychological difficulties. Operating as a specialized youth mental health service provider, Rawhide Youth Services focuses on creating safe, nurturing environments where adolescents can heal, grow, and develop the resilience needed for successful transitions to adulthood. The organization's holistic model integrates clinical expertise with compassionate care, working to break cycles of trauma and dysfunction while empowering youth to reach their full potential. Their services typically include individual and group therapy, crisis intervention, substance abuse counseling, and aftercare support, all tailored to meet the unique developmental needs of adolescents in mental health distress.