Operations Manager

Job Summary

The Operations Manager will manage the day-to-day operations of the Section of Gastroenterology, Hepatology & Nutrition, and serve as the section representative and liaison, when necessary, in issues regarding facilities, finances, and goal planning.

Responsibilities

• Provides administrative and operational support for research, clinical, and educational missions and related projects.
• Coordinate fiscal and budgetary affairs for University activities and handle personnel issues related to staff employees.
• Assist with negotiating agreements, preparing strategic plans, and other activities associated with the Section's programs.
• Oversee clinical provider compliance with medical staff office regulations and requirements.
• Ensure compliance of office staff with relevant offices, University and other policies and guidelines.
• Supervise administrative team and support programmatic and executive support staff.
• Work closely with leadership in executing recruitment, onboarding, and hiring of new faculty and staff.
• Monitor and assists in the academic appointment process and onboarding for new faculty and staff and assist in transitions and other section, staff and faculty needs.
• Serve as a liaison with HR and other DOM offices and sections where requested.
• Assist Section Chief and Administrator with operational and administrative needs as requested.
• Ensure timely and compliant credentialing of existing clinical staff.
• Provide support for budget processes, effort reporting and tracking, and research operations.
• In support of section needs, assist in procuring, preparing, and analyzing reports examining key operational and clinical metrics.
• Help to develop and prepare financial and activity reports.
• Assist in administration, collection, collation of confidential evaluations of staff and faculty.
• Collaborate with leadership, analysts, and other team members as needed to assist in providing quality information to decision-makers in flexible, user-friendly, visual formats.
• Examine and apply information thoughtfully to help solve problems and improve and optimize processes.
• Manage overall administrative team functions and proactively identified and executes opportunities for clarification and improvement of processes and projects.
• Assist in space planning and adjustments.
• Respond to all facility problems such as furniture ordering and repairs, telecommunication requests, plant department requests, environmental issues, and all emergencies such as power outages, floods etc.
• Coordinate construction projects, implement space assignments, and plan and respond to space needs.
• Manage day-to-day facility issues and monitor overall environment.
• Responsible for security/access to all sectional areas.
• Responsible for training office staff on office procedures and compliance protocols.
• Professionally supports the clinical department management.
• Implements plans for clinical educational programs and initiatives.
• Acts as a liaison between the section and other University departments.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications

Experience: Demonstrated experience managing multiple projects, competing deadlines, and budgets. Experience in handling coordination of large initiatives, including logistics and adhering to timelines.

Preferred Competencies

• Familiarity with general business practices.
• Experience working with academic research faculty and leadership.
• Commitment to providing a high level of service and working in a team environment.
• Excellent verbal, interpersonal and communication skills, orally and written.
• Work autonomously, effectively, and collegially.
• Facilitate collaboration between university and hospital leadership.
• Ability to understand complex operational and research-related issues.
• Strong project management skills, strategic problem solving and attention to detail.