Operations Specialist (Day Shift)
Merck
Summary
The Operations Specialist (Day Shift) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company's Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations.
Job description
Responsibilities
- Continuously monitor global events for threats and rapidly assess their potential impact on our Company.
- Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
- Operate emergency notification platforms to distribute security alerts and critical communications.
- Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
- Draft and distribute security alerts, intelligence summaries, and situation reports.
- Support protective intelligence functions through research and assessment of potential threats.
- Maintain incident timelines, event logs, and other operational documentation.
- Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
- Monitor physical security systems, such as alarms and access control, and coordinate responses.
- Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.
- Handle sensitive information with discretion and confidentiality.
Skills & Competencies
- Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
- Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
- Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
- A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
- High degree of attention to detail and discretion.
Physical & Operational Requirements
- Must be able to work a fixed day shift schedule, potentially including weekends and holidays.
- Must be flexible and able to work a 12-hour rotating day shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.
Requirements
- Bachelor's degree or equivalent experience
- Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment
- Experience operating mass communication, threat intelligence, and travel tracking platforms
- Experience in a global corporate or pharmaceutical sector security environment
- Strong situational awareness, critical thinking, and sound judgment under pressure
- Excellent analytical and written communication skills
- Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment
- High degree of attention to detail and discretion
- Must be able to work a fixed day shift schedule, potentially including weekends and holidays
- Must be flexible and able to work a 12-hour rotating day shift schedule
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Retirement Benefits
- Paid Holidays
- Vacation
- Compassionate & Sick Days
- Annual Bonus
- Long-Term Incentive
Company overview
Merck & Co., Inc., known as Merck in the United States and Canada and MSD (Merck Sharp & Dohme) internationally, is a premier American multinational pharmaceutical company headquartered in Rahway, New Jersey. Founded in 1891 as the U.S. subsidiary of the German Merck Group, the company became independent following World War I and has since grown into one of the world's largest biomedical companies, ranking fourth globally by revenue. Merck operates across three core business segments: pharmaceuticals, vaccines, and animal health products. The company is renowned for its groundbreaking research and development, having brought numerous life-saving medicines to market including Keytruda (pembrolizumab), a leading immunotherapy for cancer treatment that generated $29.5 billion in 2024 revenue, and Gardasil, a revolutionary HPV vaccine. With approximately 75,000 employees worldwide, Merck maintains a robust pipeline of innovative therapies focused on oncology, vaccines, hospital acute care, cardiology, neuroscience, virology, immunology, and diabetes. The company invests heavily in R&D, spending $17.9 billion in 2024 alone, demonstrating its commitment to advancing scientific discovery. Merck's legacy spans over 130 years of bringing hope to humanity through important medicines and vaccines, operating with a purpose to use leading-edge science to save and improve lives globally while fostering an inclusive workforce and responsible business practices.