Operations Supervisor, Central Supply
Mass General Brigham
Summary
Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe, efficient, and compliant sterile processing operations.
Job description
Essential Functions
- Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities.
- Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations.
- Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations.
- Monitors and ensures team productivity and daily operational performance.
- Oversees inventory management activities to ensure availability and operational readiness.
- Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable.
- Directly supervises staff, including performance management, coaching, and staffing decisions.
- Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts.
- Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned.
- Accountable for team performance, adherence to quality standards, and daily operational outcomes within the assigned area.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred.
Experience: Experience as a Central Sterile Technician 2-3 years required.
Knowledge, Skills and Abilities
- Strong patient/customer service skills.
- Controlling operations of equipment or systems.
- Knowledge of case cart assembly, strong attention to detail.
- Familiarity with the regulatory standards of materials management.
- Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment.
Requirements
- High School Diploma or Equivalent required
- Certified Registered Central Service Technician [CRCST] or C.S.P.D.T required
- Experience as a Central Sterile Technician 2-3 years required
- Strong patient/customer service skills
- Controlling operations of equipment or systems
- Knowledge of case cart assembly, strong attention to detail
- Familiarity with the regulatory standards of materials management
- Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment
Benefits
- Comprehensive benefits package
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.