Operations Supervisor - Davita IKC - Atlanta Metro
DaVita Kidney Care
Summary
DaVita Integrated Kidney Care (IKC) is looking for a Regional Operations Supervisor to accomplish company objectives by supervising the daily operations of a team of Care Coordinators. This is a HYBRID role. The Regional Operations Supervisor must be capable of leading a remote team from a home office while traveling monthly to engage with IKC teammates and providers across the Ohio, Kentucky, and Western Pennsylvania (west of Pittsburgh) markets.
Job description
Duties & Responsibilities
- Directly supervise a team of Care Coordinators and their day-to-day operations
- Provide leadership, onboarding, training, coaching and development to team of direct reports
- Create & foster a positive, fulfilling work environment
- Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
- Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
- Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
- Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
- Partner with People Services regarding any employee relations issues, timely & appropriately
- Facilitate teammate development (coaching, mentoring, training)
- Complete teammate evaluations and establish quarterly & annual goals
- Collaborate with direct reports and upper management to create & implement those professional development goals
- Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
- Understand basic wage & hour laws, as well as federal, state & local laws/regulations
- Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
- Spearhead reoccurring 1:1's with direct reports
- Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
- Review & approve time for non-exempt direct reports
- Track overtime, attendance and PTO
- Conduct formal ad hoc training
Qualifications
- High School Diploma
- Bachelor's Degree preferred
- Minimum 2 years supervisory experience, leading a team
- Excellent communication and interpersonal skills
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
- Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement
Requirements
- High School Diploma
- Bachelor's Degree preferred
- Minimum 2 years supervisory experience, leading a team
- Excellent communication and interpersonal skills
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
- Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling Sessions
- Headspace Access
- Backup Child & Elder Care
- Maternity/Paternity Leave
- Professional Development Programs
- Virtual Leadership Courses
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.