Operations Supervisor

Primary Responsibilities

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
• Supervise donor selection, plasma collection, and all manufacturing records to maintain the highest production standards.
• Attend all required training sessions and staff meetings.
• Ensure accurate and thorough documentation of necessary records.
• Under guidance of the Center Manager and/or Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required.
• Assist in the control of center donor funds.
• Assist in the training of new employees and retraining of current employees.
• Maintain active communication with other service areas to ensure accurate documentation and quality.
• Build rapport with donors to ensure overall customer satisfaction.
• Report all unsafe situations or conditions to area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Requirements

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Occupational Demands

Work is performed in a plasma center with exposure to biological fluids, electrical office and laboratory equipment, and extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required. Work is performed both standing for up to 4 to 6 hours per day and sitting 1 to 2 hours per day. Requires bending and twisting of neck, frequent hand movement, frequent foot movement, infrequent bending and twisting at waist, light lifting of 15 lbs with a maximum lift of 50 lbs. Hearing acuity essential; color perception/discrimination, near vision and far vision correctable. Able to communicate information and ideas so others will understand. Works independently and within guidance of oral or written instructions.