Operations Support Manager

The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.

Key Responsibilities

Warehouse & Shipping

• Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.
• Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment.
• Ensure compliance with all shipping regulations, labeling, and documentation requirements.
• Implement and enforce health, safety, and housekeeping standards in the warehouse.
• Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.
• Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.

Maintenance & Calibration (Including Spare Parts)

• Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
• Own the calibration program for test, measurement, and process control equipment—develop schedules, execute or manage vendors, and ensure traceable documentation.
• Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs.
• Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs.
• Drive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM).
• Maintain accurate maintenance and calibration records to support audits and regulatory compliance.

Leadership & Team Development

• Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
• Promote cross-training and skill development to increase team flexibility.
• Foster a safety-first culture and lead regular safety and training programs.

Compliance, Quality & Continuous Improvement

• Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements).
• Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.
• Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
• Produce regular operational reports and present performance metrics to leadership.

Key Performance Indicators (KPIs)

• On-time shipments and delivery accuracy
• Inventory accuracy and stockout rate
• Equipment uptime / mean time between failures (MTBF)
• Preventive maintenance completion rate and backlog
• Calibration completion on schedule with documented traceability
• Spare-parts service-level and inventory turnover
• Safety incident rate / corrective actions closed