Ophthalmic Account Manager
ForTec Medical
Summary
Occasionally exposed to all types of weather conditions when driving. Employees occasionally work in operating room environment during surgical cases.
Job description
Sales Support
- Assist the Ophthalmic Sales Manager (OSM) in achieving territory sales goals.
- Identify upsell and cross-sell opportunities within existing accounts.
- Develop strategic account plans and territory management strategies with guidance from OSM.
- Support lead-generation and pipeline development through proactive prospecting.
- Monitor account performance using Business Intelligence and Analytics tools.
- Maintain accurate records of customer interactions and sales activities.
- Develop and maintain a collaborative working relationship with your local manufacturing sales partner to cultivate new opportunities.
Customer Engagement
- Serve as the main point of contact for assigned hospital and surgery center accounts.
- Build and maintain long-term relationships with practice and hospital stakeholders including surgeons, procurement, clinical staff, and administration.
- Collaborate with internal teams to ensure seamless service delivery, including scheduling, logistics, finance, and clinical support.
- Oversee product installations, training, and onboarding for new CATALYS users.
- Conduct regular client meetings and quarterly business reviews with OSM.
- Resolve client issues promptly and effectively to ensure high levels of customer satisfaction and retention.
Training and Education
- Attend cases to observe and learn how to support surgeons and staff in the operating room.
- Develop deep knowledge of the CATALYS Precision Laser System, competitive landscape, and clinical use cases.
- Provide in-service education to surgery center and hospital staff on product usage, safety, and compliance.
- Drive increased utilization within existing accounts by training staff to implement the ForTec CATALYS Practice Development Program materials and strategies within their practices.
Work Environment
Occasionally exposed to all types of weather conditions when driving. Employees occasionally work in operating room environment during surgical cases.
Travel
Employee travels independently to customer locations to conduct sales calls or to deliver, set up and operate laser and/or equipment at hospitals, surgical centers, and surgeon offices. May encounter extensive travel time/distance including travel by vehicle or airline based on business needs and overnight stay may be required. 40% overnight travel required.
Schedule
This is a full-time position working regular business hours with flexibility required to meet business needs.
Requirements
- Bachelor's degree in marketing, business, Life Sciences, or related field (required)
- 1-3 years of experience in B2B sales or healthcare preferred
- Optometry or Ophthalmology experience strongly preferred
- Strong understanding of surgical procedures and operating room protocols
- Well-versed in the industry dynamics of the US Healthcare market
- Proficient in CRM systems (e.g., Dynamics 365 or Salesforce) and Microsoft Office Suite (preferred)
- Excellent verbal, written, multitasking and presentation skills required
- Customer focused; results driven
- Self-motivated, organized, and eager to learn
- Must be able to meet the credentialing requirements of assigned medical facilities, including customer-required immunizations, health screenings, background checks, and passing drug screens
Benefits
- Paid Holidays & PTO
- Medical, Dental & Vision
- Short & Long Term Disability
- Life Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Health and Wellness Program
- 401(k) Matching
- Financial Advising
- Profit-Sharing
- Teladoc Account
- Employee Assistance Program
- Referral Bonuses
- Milestone Awards
Company overview
ForTec Medical is a nationwide industry leader dedicated to improving patient health and healthcare by delivering innovative surgical technologies on demand. Founded in 1988 and headquartered in Hudson, Ohio, the company has grown from humble beginnings in Northeast Ohio to become a coast-to-coast service provider operating in 48 states. ForTec specializes in mobilizing advanced surgical technologies, including the broadest array of lasers, to hospitals, surgery centers, and physician offices on an as-needed basis. The company's unique pay-per-use model allows healthcare facilities to access the latest generation of surgical technologies without costly capital investments, technology obsolescence risk, or staffing challenges. ForTec provides comprehensive support through highly-trained Clinical Technology Specialists who ensure safe equipment operation during procedures. The company serves multiple medical specialties including urology, ophthalmology, ENT, neurosurgery, vascular surgery, and more, offering services such as medical laser service and repair, lithotripsy services, surgical laser rental, laser vision correction, and laser safety training. With a workforce of 501-1,000 employees, ForTec maintains a strong commitment to excellence, integrity, and positive culture while delivering distinctive service excellence to improve patient outcomes across the United States.