Optical Supervisor

Summary

An Optical Supervisor is responsible for overseeing the day-to-day operational functions for their assigned Optical and Contact Lens department, ensuring that office policies, procedures and plans are executed in a smooth and expeditious manner; performing financial oversight, office and insurance administration and personnel management duties.

Essential Duties and Responsibilities

• Performs necessary tasks for excellent patient care and assisting the Doctor(s) in the operation of the Optical department.
• Provides leadership, guidance and expertise to all staff members.
• Conducts quarterly discussions with each employee to document on the Annual Evaluation.
• Holds staff accountable for performance expectations.
• Provides input on hiring, termination and job assignments of staff.
• Orientates new employees to the office and insures they receive on-the-job training in their assigned position.
• Effectively communicates organization activities to the entire staff.
• Establishes a high-performance team that is efficient, knowledgeable and service-oriented, sharing responsibility for attaining the goals of the practice.
• Implements all operational systems including: Employee Manual, Scheduling and Telephone System.
• Processes and coordinates patient/insurance collections.
• Runs, reviews and takes action on daily and weekly reports.
• Ensures insurance verification process is completed.
• Maximizes electronic claim submissions to insurance companies.
• Prepares for secondary insurance submissions.
• Organizes and provides agenda and holds monthly staff meetings.
• Attends company training events to include quarterly Supervisory Training.
• Adheres to all safety policies and procedures while supporting a culture of high quality and great customer service.
• Performs other duties as required.

Qualifications

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Communication, interpersonal and negotiation skills
• Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Knowledge of state and federal regulations for this position; general understanding of HIPAA Guidelines
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High school diploma or GED required
• At least 1-2 years of management experience is required
• Optical and contact lens experience preferred
• Computer skills and good oral communication required
• Strong leadership background

Licenses and Credentials

• Current ABO/ABOC and NCLE certifications (or obtained within first 2 years of employment) preferred, but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook