Optometry Technician
Family Healthcare
Summary
An Optometry Technician in a medical practice supports optometrists in the diagnosis and management of ocular disease by performing advanced pre-testing, assisting during examinations, and ensuring accurate clinical documentation. This role emphasizes patient care, clinical precision, technical skills, administrative, billing responsibilities and teamwork in a fast-paced healthcare environment focused on high patient volume, ocular disease management, and close collaboration with optometrists and healthcare staff.
Job description
Key Responsibilities
- Obtain detailed medical and ocular histories, including medications and systemic conditions
- Perform clinical pre-testing: visual acuity, refraction assistance, tonometry, pachymetry, OCT, fundus photography, visual field testing, and anterior segment imaging
- Prepare patients for comprehensive and medical eye exams
- Assist optometrists during exams and minor in-office procedures
- Accurately document findings in electronic health records (EHR)
- Educate patients on ocular conditions, treatment plans, and prescribed medications
- Assist with contact lens evaluations when medically indicated
- Maintain, clean, and calibrate diagnostic equipment
- Follow HIPAA, infection control, and clinical safety protocols
- Coordinate referrals, testing, and follow-up care as directed by the provider
- Verify and document patient vision insurance eligibility, benefits, coverage limitations, and prior authorization requirements for frames, lenses, and optical add-ons
- Clearly explain insurance benefits, patient financial responsibility, copays, deductibles, and non-covered services prior to dispensing eyewear
- Accurately enter charges for frames, lenses, and related optical services into the practice management/EHR system
- Collect patient payments at the time of service in accordance with organizational financial policies
- Ensure proper documentation to support billing and payer compliance
- Coordinate with the billing department to resolve claim denials, payment discrepancies, and patient balance questions related to optical services
Physical Demands
Duties are generally performed in an office environment where hazards and discomforts are controlled and modifiable. This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift documents and materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephones, copiers, fax machines, and personal computers. Position requires frequent contact with fellow employees, patients, and community. Position may require travel to other sites for work assignments, meetings, or training.
Qualifications
- High school diploma or equivalent (required)
- Previous experience in a medical optometry or ophthalmology setting preferred
- Knowledge of ocular disease terminology and testing procedures
- Certification (CPOT, CPO, or equivalent) preferred
- Strong clinical documentation and computer skills
- Excellent patient communication and professionalism
- Ability to work efficiently in a fast-paced medical environment
Requirements
- High school diploma or equivalent
- Previous experience in a medical optometry or ophthalmology setting preferred
- Knowledge of ocular disease terminology and testing procedures
- Certification (CPOT, CPO, or equivalent) preferred
- Strong clinical documentation and computer skills
- Excellent patient communication and professionalism
- Ability to work efficiently in a fast-paced medical environment
Benefits
- Medical, Dental & Vision
- Health Savings Account
- 401(k) Matching
- Profit Sharing
- Paid Time Off
- Paid Holidays
- Gym Membership Discount
- Employee Assistance Program
- Medical Assistant Apprenticeship
- Tuition Reimbursement
Company overview
Family Healthcare is a comprehensive healthcare provider specializing in family medicine and primary care services. The organization focuses on delivering personalized medical care to individuals and families across all age groups, emphasizing preventive medicine, chronic disease management, and wellness promotion. As a healthcare provider, Family Healthcare offers a wide range of medical services including routine check-ups, immunizations, acute illness treatment, and ongoing health maintenance. The practice typically employs board-certified physicians, nurse practitioners, and healthcare professionals who work collaboratively to provide coordinated care. Family Healthcare operates with a patient-centered approach, aiming to build long-term relationships with patients and serve as their primary medical home. The organization plays a crucial role in the local healthcare ecosystem by providing accessible, quality medical care and serving as the first point of contact for patients' healthcare needs. Through its focus on comprehensive family medicine, the practice contributes to improving community health outcomes and supporting overall wellness initiatives.