Order Entry Specialist
Standard Imaging Inc
Summary
Standard Imaging is looking for a detail-oriented, curious, proactive Order Entry Specialist to join our sales and service teams. In this role you will be responsible for order processing, CRM administration, and reporting — while also supporting lead generation and business development efforts. You'll work cross-functionally with Sales, Service, Customer Care, Marketing, Production, and Accounting, and act as a trusted point of contact for both our internal team and our customers around the world.
Job description
Sales Support & Order Management
- Be the point of contact for sales and service administrative tasks, including sales order processing, backlog logistics and monthly reporting.
- Confirm purchase orders, verify quote and order accuracy, and track purchase order logistics and fulfillment.
- Proactively communicate with customers regarding delivery timing, late shipments, and shipment tracking.
- Communicate with customers on order status and complex shipment and payment terms, including letters of credit, wire payments, and proforma invoicing.
CRM & Sales Systems Administration
- Learn the CRM and sales system administration and eventually become an expert.
- Maintain and update customer records, kit quote templates, price matrices, pricing, and product descriptions across sales systems.
- Identify and help implement opportunities to streamline quote processing and improve CRM integration.
Reporting & Analytics
- Prepare and support sales reporting for board meetings, forecasts, prospect lists, sales by state and country, international distributor performance, and post-order follow-up.
Business Development Support
- Convert inbound leads into qualified sales opportunities and route them to the appropriate account manager.
- Support US distributors via calls and emails to qualify leads based on budget, authority, need, and timing.
OEM & Demo Program Management
- Be the administrative facilitator for OEM-related ordering, backlog, and reporting.
- Assist with the company's demo equipment inventory end-to-end, including coordination for trade shows, chapter meetings, try-and-buy programs, and beta tests.
- Complete related sales order and RMA paperwork and manage shipping logistics to ensure timely delivery to — and return from — events.
Trade Show & Event Coordination
- Partner with the Marketing team on the planning and execution of trade shows, including major industry events (ESTRO, ASTRO, AAPM) as well as large chapter and international meetings.
- Coordinate logistics, registrations, and administrative details to ensure successful, well-run events.
Requirements
- High school diploma or associate degree preferred
- 0-2 years of customer service, administrative support, order processing, or sales support experience
- Strong attention to detail and data entry accuracy
- Proficiency with Microsoft Excel and Outlook
- Ability to communicate professionally by phone and email
- Curious and continuous-learning mindset
- Experience in sales operations, sales support, order processing, or related administrative role preferred
Company overview
Standard Imaging Inc is a specialized medical device company focused on radiation therapy and medical imaging quality assurance solutions. The company develops and manufactures advanced dosimetry systems, phantoms, and calibration equipment used in radiation oncology departments worldwide. Their product portfolio includes innovative tools for verifying the accuracy of radiation delivery systems, ensuring patient safety and treatment precision in cancer therapy. Standard Imaging's technologies support quality control procedures for linear accelerators, brachytherapy systems, and diagnostic imaging equipment. The company plays a critical role in the medical physics community by providing essential tools that help healthcare facilities maintain compliance with regulatory standards and optimize treatment outcomes. Their expertise in radiation measurement and quality assurance has established them as a trusted partner for radiation oncology centers, medical physics departments, and regulatory bodies globally.