Order Entry Technician

Overview

Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing.

Job Summary

An order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

Roles and Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imaging software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer service solutions.
• Other duties as assigned.

Physical Requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.