Order Management Specialist
Danaher Corporation
Summary
The Order Management Specialist is responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action. They are also responsible for processing purchase orders, documenting customer complaints, and responding to customer service needs, including shipment, billing and basic product inquiries.
Job description
What you'll do
- Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required
- Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring
- Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams' success is their own success and they share responsibility when their team experiences difficulties
Who you are
- High School Diploma or GED
- At least 1 year of related work experience including but not limited to data entry skills to quickly and accurately review and input data
- At least 2 years of experience in customer service
It would be a plus if you also possess previous experience in
- Oracle (or similar ERP), Salesforce and MS Office
- Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency
- Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems
Requirements
- High School Diploma or GED
- At least 1 year of related work experience including data entry skills
- At least 2 years of experience in customer service
- Excellent data entry skills
- Ability to review and comprehend purchase orders, proposals and sales agreements
- Basic problem-solving skills
- Ability to work well under pressure and manage priorities
- Preferred: Oracle (or similar ERP), Salesforce and MS Office
- Preferred: Excellent written and verbal communication skills and professional demeanor
- Preferred: Demonstrated computer proficiency
- Preferred: Strong ability to follow and adhere to procedural guidelines
Benefits
- Health care program
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.