Order Processing Coordinator
ATEC Spine
Summary
The Order Processing Coordinator is responsible for processing pre and post surgery orders, credit memos and re-bills associated with customer orders. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.
Job description
Essential Duties and Responsibilities
- Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.
- Processes the average number of direct hospital orders per day that meets the current department standards with 100% accuracy.
- Processes the average number of CBM orders per day that meets the current department standards with 100% accuracy.
- Processes the average number of loose inventory orders per day that meets the current department standards with 100% accuracy.
- Processes the average number of credit memos and re-bills each day that meets the current department standard.
- Communicates with sales to obtain information required to complete a sales order and generate an invoice.
- Provides timely and accurate information to all customer requests.
- Generates reports from ERP system and distributes as appropriate on a weekly, monthly, and quarterly basis.
- Attends product training sessions and maintains ongoing product knowledge.
- Attends ACE Spine Course and passes exam with a score of 90% or higher.
- Communicates with internal departments and external customers as appropriate.
- Maintains regular and consistent attendance, including adherence to shift schedule
- Performs other duties as assigned.
Requirements
- Error free and efficient 10-key data entry skills
- Experience with data entry; medical device purchase order / sales order experience a plus
- Professional demeanor
- Detail oriented and thorough with procedure compliance
- Proficient in MS word, Excel, and Outlook
- Strong verbal and written communication skills
- Able to multi-task and work in a fast-paced, deadline driven environment
- Good organizational and time management skills
- Available to work over-time when necessary
Education and Experience
- High School degree or equivalent
- A minimum of 1-2 years experience in data entry or order processing, preferably in the medical device and/or spine industry
Requirements
- Error free and efficient 10-key data entry skills
- Experience with data entry
- Medical device purchase order / sales order experience a plus
- Professional demeanor
- Detail oriented and thorough with procedure compliance
- Proficient in MS Word, Excel, and Outlook
- Strong verbal and written communication skills
- Able to multi-task and work in a fast-paced, deadline driven environment
- Good organizational and time management skills
- Available to work over-time when necessary
- High School degree or equivalent
- A minimum of 1-2 years experience in data entry or order processing
- Eligible for and maintain credentials at all required hospitals
Company overview
ATEC Spine, operating as Alphatec Holdings, Inc. (Nasdaq: ATEC), is a pioneering medical device company dedicated to revolutionizing the approach to spine surgery through clinical distinction and technological innovation. Founded in 1990 and headquartered in Carlsbad, California, the company designs, develops, manufactures, and markets advanced spinal fusion technology products and procedural solutions for treating spinal disorders associated with disease, degeneration, congenital deformities, and trauma. ATEC's comprehensive product portfolio includes the innovative Prone TransPsoas (PTP™) Procedure, SafeOp Neural InformatiX System for intraoperative neural monitoring, EOS imaging technology for full-body radiographic assessment, and various spinal implant systems featuring interbody devices, pedicle screws, rods, and biologics. The company's Organic Innovation Machine™ focuses on developing integrated surgical approaches that seamlessly combine advanced imaging, neuromonitoring, and procedural technologies to enhance surgical precision, improve patient outcomes, and establish new standards in spine care. With a direct sales force and independent sales agents across the United States, ATEC Spine has positioned itself as a significant player in the orthopedic spine market, committed to becoming the Standard Bearer in Spine through continuous innovation and clinical excellence.