Outpatient Clinic - Support Staff Supervisor (Leonard Street Location)
Pine Rest Christian Mental Health Services
Summary
Pine Rest is seeking an organized and service-focused leader to oversee the daily operations of our outpatient clinic front office. As the Support Staff Supervisor, you will lead and support a team of administrative professionals, help ensure efficient clinic operations, and create a positive experience for patients, providers, and staff. This role is ideal for someone who enjoys team leadership, healthcare operations, customer service, and process improvement.
Job description
What You'll Do
- Lead, coach, and develop front office and administrative support staff.
- Coordinate staff scheduling, workload distribution, and daily clinic operations.
- Support hiring, onboarding, training, and performance management processes.
- Partner with clinic leadership to improve workflows and operational efficiency.
- Monitor provider schedules and help support timely patient access to care.
- Provide exceptional customer service while addressing patient and staff concerns.
- Assist with reporting, data tracking, compliance activities, and special projects.
- Foster a positive, collaborative, and patient-centered clinic environment.
What We're Looking For
Required
- High school diploma or equivalent.
- Minimum of one year of leadership, supervisory, team lead, or people management experience required. Experience may include direct or indirect leadership responsibilities, such as coordinating workflows, directing the work of others, training staff, or providing day-to-day operational oversight.
- Strong organizational, communication, and customer service skills.
- Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
- Proficiency with technology and electronic systems.
Preferred
- Three or more years of supervisory or leadership experience
- Experience leading teams in a healthcare, medical office, behavioral health, or customer service setting.
- Experience with scheduling, clinic operations, or administrative workflow management.
- Experience with EPIC, the electronic health record (HER) software system.
Position Details
- Non-Exempt (Hourly) position.
- On-site role within an outpatient behavioral health clinic.
- Directly supervises front office and administrative support staff.
- Opportunity to influence clinic operations, employee development, and the patient experience.
Requirements
- High school diploma or equivalent.
- Minimum of one year of leadership, supervisory, team lead, or people management experience required.
- Strong organizational, communication, and customer service skills.
- Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
- Proficiency with technology and electronic systems.
Benefits
- Medical, Dental & Vision
- Wellness Programs
- Front-Loaded PTO
- 403(b) Retirement Plan
- Tuition Reimbursement
- Loan Forgiveness Programs
- Career Growth Opportunities
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.