Outpatient Pharmacy Technician

Job Summary

Under the direction of a staff pharmacist and/or pharmacy leadership, the Registered Pharmacy Technician performs a broad range of technical and operational duties to support the safe, timely, and efficient distribution of medications and delivery of pharmacy services in accordance with established policies, procedures, and applicable legal and regulatory requirements.

Responsibilities may include preparing, packaging, labeling, and distributing unit-dose and stock medications; assisting with outpatient prescription processing; staging and delivering medications and supplies to patient care areas; maintaining medication inventory through restocking, rotation, and monitoring of storage conditions; and completing required documentation and records accurately.

The technician utilizes area-specific technology and equipment, including automation, robotics, dispensing systems, and pharmacy information systems, to execute workflows, troubleshoot routine issues, and maintain medication integrity and security. This includes delivering controlled substances to automated dispensing machines in accordance with established policies.

The technician demonstrates professionalism in all interactions and communicates clearly with patients and caregivers, as appropriate, to obtain necessary information and/or direct routine inquiries to the pharmacist.

Essential Functions

• Prepare, fill, label, repackage, and deliver medications and supplies accurately for pharmacist verification.
• Replenish and audit medication storage areas and automated dispensing cabinets, and process medication returns, recalls, and expired products.
• Deliver controlled substances to automated dispensing machines in accordance with applicable state and federal regulations and established policies.
• Apply pharmacy knowledge, calculations, drug information, and proper medication handling and storage practices to support safe medication distribution.
• Operate pharmacy robotics, automation, software, equipment, and information systems to support efficient department operations.
• Communicate professionally with patients, caregivers, pharmacists, and other team members to obtain necessary information and direct inquiries to the appropriate personnel.
• Follow established policies and pharmacist direction, support routine pharmacy operations, and perform other assigned duties as needed.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Pharmacy Technician License – Massachusetts required. Board Certified Pharmacy Technician from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT) preferred.

Experience: Pharmacy Technician 0-1 year required.

Knowledge, Skills and Abilities

• Understand HIPAA privacy rules and will use discretion when handling patient-related information.
• Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
• Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
• Proficient with math calculations associated with assigned responsibilities.
• Ability to work collaboratively in a team environment.
• Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
• Ability to work with sustained attention and care on routine, repetitive tasks.