Outreach and Engagement Coordinator (SOS) - Community Support Program
The Bridge Inc.
Summary
The Outreach & Engagement Coordinator will lead a team across Manhattan, connecting disconnected and homeless individuals with care through collaboration with hospitals, shelters, and social service organizations. This role involves evaluating referrals, ensuring timely enrollment, and managing community outreach efforts, while supporting participants in strengthening daily living skills and advocating on their behalf.
Job description
Essential Position Functions
- Leading a team of staff throughout Manhattan to engage disconnected and homeless individuals into care by working with referral sources such as hospitals, primary care physicians, shelters, substance use treatment programs, mental health providers, SROs, and social service organizations, in addition to canvassing throughout Manhattan subways and streets.
- Receiving and evaluating all referrals from community partners, the SOS HUB, and OMH to determine eligibility for services.
- Serving as the primary liaison for all referrals to ensure potential participants are cleared for enrollment, and working with staff to ensure referrals are addressed in a timely manner.
- Participating in community outreach on the streets and subways; coordinating participant needs before and after their transition from street to home; enhancing daily living skills; accompanying participants to appointments; and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be central to all services delivered.
- Building and maintaining connections with community-based providers to ensure eligible participants form meaningful relationships and connect to all appropriate services.
- Completing and submitting all referral tracking documents to the Directors and CBC.
- Providing accurate, complete, and timely documentation.
- Working closely with the Directors of two SOS teams to ensure staff scheduling, task completion, and fulfillment of all Outreach & Engagement staff responsibilities.
Qualifications
- Bachelor's Degree in a related field.
- Work Schedule: Saturday to Wednesday, 9 AM - 5 PM
- Preferred experience with homeless or precariously housed populations.
- Experience working with individuals with a behavioral health diagnosis preferred, but not required.
- Excellent communication skills, both verbal and written.
- Bilingual Spanish is highly desired.
Requirements
- Bachelor's Degree in a related field
- Excellent communication skills, both verbal and written
- Preferred experience with homeless or precariously housed populations
- Experience working with individuals with a behavioral health diagnosis preferred, but not required
- Bilingual Spanish is highly desired
Company overview
The Bridge Inc. is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. As a healthcare provider specializing in mental wellness, the organization focuses on bridging gaps in mental health care access through evidence-based therapeutic interventions and support programs. The Bridge Inc. offers a range of services including individual counseling, group therapy, crisis intervention, and community outreach programs designed to address various mental health conditions. Their approach emphasizes holistic care that integrates psychological support with social services to help clients achieve sustainable mental wellness. The organization plays a crucial role in destigmatizing mental health issues and making quality care more accessible to diverse populations. Through their commitment to compassionate service delivery and community engagement, The Bridge Inc. contributes significantly to improving mental health outcomes and supporting individuals on their journey toward recovery and personal growth.