Outreach & Engagement Shift Supervisor

The Outreach and Engagement Center is a program designed to provide respite for adults experiencing homelessness who are referred to us from City of Sacramento Department of Community Response, Sacramento County Park Rangers or the City of Sacramento Impact Team who are camping in the immediate vicinity of the Center. The Center is a place to receive support, services, linkages and to gain hope for a resolution. This program is designed to provide a safe environment for individuals who are in need of relief from the stresses homelessness, and who need assistance in accessing services and resources. The Outreach and Engagement Center is open and welcomes individuals 24 hours a day / 7 days a week by referral invitation only. Services will be offered from a Trauma informed perspective and will utilize Motivational Interviewing and other Evidence Based Practices as appropriate.

Essential Duties and Responsibilities

• Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery
• Ensure that Best Practices of mental health recovery are taught and implemented.
• Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Assure the safe, effective and efficient implementation of direct services to guests in accordance with established policies, procedures and standards of care.
• Coordinate guest care with community resources as applicable.
• Ensure that direct report staff is informed regarding pertinent Agency business.
• Connect with partner organizations and programs as needed to ensure appropriate and sufficient referrals and to receive updated community information.
• Follow and apply all personnel policies seeking appropriate consultation when necessary.
• Assess, train, and support direct reports including interns/volunteers to ensure quality services.
• Ensure for the review, evaluation and screening of relevant employment applications.
• Interview and check references on job applicants.
• Make hiring recommendations to the appropriate management team member.
• Coordinate guest care with community resources as applicable using online direct referral and closed loop referral tools such as “UniteUS and Find Help”.
• Accurately complete all necessary forms, reports and paperwork required by the funder on a timely basis (e.g., progress notes, special incident reports, discharge summaries, HMIS, ViSpdat and other reports as required).
• Requisition and purchase household, maintenance, office and program supplies as applicable.
• Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
• Assist in guest concerns and complaints, intervene in, and/or oversee, crises and emergencies as they occur.
• Ensure the accurate screening and assessment of admissions and discharges in conjunction with contracted criteria.
• Ensure that the Center and surrounding environment is clean and fit for occupancy, where applicable.
• Provide and assist with cleaning as needed.
• Ensure that onsite Kennel operation is managed in a clean and safe manner.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.

Supervisory Responsibilities

Directly supervises employees in the Outreach and Engagement Center department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

• Two (2) years demonstrated experience communicating and interacting with people experiencing homelessness, people experiencing a mental health crisis or people with behavioral health challenges.
• Ability to supervise, delegate and provide leadership to staff.
• Knowledge of community organizations and community resources.
• Mental health crisis intervention experience is highly desirable.
• Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
• Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
• Lived experience with homelessness, mental health challenges or substance use disorders or as a family member of someone who has lived experience.

Other Skills, Abilities and Job Requirements

Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.