OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)
The Opportunity Alliance
Summary
The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL). You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely.
Job description
The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis.
As a Crisis Call Specialist, you will:
- Work with callers to assess presenting problems and psychosocial stressors
- Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis
- Use effective programmatic systems to support the effective monitoring progress toward performance measures
- Work collaboratively with Crisis Response Services in the eight Districts across the State
You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.
Schedule
This is a full-time, 40 hours/week, OVERNIGHT position. 8:30pm - 7:00am, Saturday through Tuesday
Location
Office is located in South Portland, but this position has the ability to work remotely (in Maine). Must have the ability to attend an in-person orientation in South Portland.
Qualifications
- Associate Degree required
- A year or more of crisis or mental health related experience preferred
- Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided
- Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call
- The ability to learn and understand written crisis call documentation skills
- The ability to manage complex tasks effectively
- Previous experience working in a call center, customer service environment is a plus
- Demonstrated ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information
- Ability to work independently as well as in a team environment
- Flexible schedule is required
- Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone
- The ability to use telephone, instant messaging and chat technology
- Must be able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list
Requirements
- Associate Degree required
- A year or more of crisis or mental health related experience preferred
- Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided
- Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call
- The ability to learn and understand written crisis call documentation skills
- The ability to manage complex tasks effectively
- Previous experience working in a call center, customer service environment is a plus
- Demonstrated ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information
- Ability to work independently as well as in a team environment
- Flexible schedule is required
- Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone
- The ability to use telephone, instant messaging and chat technology
- Must be able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list
Benefits
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 403(b) retirement plan
- Tuition reimbursement
- Public service loan forgiveness
Company overview
The Opportunity Alliance is a comprehensive community action agency and nonprofit organization dedicated to providing mental health care and social services to individuals and families in need. Operating primarily in Maine, the organization focuses on addressing the root causes of poverty and promoting community well-being through integrated service delivery. Their mental health care services encompass counseling, crisis intervention, substance abuse treatment, and support for individuals with mental health challenges. The organization takes a holistic approach to care, combining mental health services with housing assistance, employment support, educational programs, and family strengthening initiatives. As a community-based nonprofit, The Opportunity Alliance works collaboratively with local partners, government agencies, and healthcare providers to create a continuum of care that addresses both immediate needs and long-term solutions for vulnerable populations. Their mission centers on building stronger communities by empowering individuals to overcome barriers and achieve self-sufficiency through comprehensive support systems.