PACS Applications Analyst
MaineGeneral Health System
Summary
The PACS Application Analyst provides administrative and technical support for MaineGeneral Health's Picture Archiving and Communication System (PACS), which stores and retrieves medical images. This role serves as a critical link between clinical teams and IT, ensuring reliable access to imaging data for diagnosis and patient care. The PACS Applications Analyst assists clinicians, manages patient records, monitors daily system performance, troubleshoots issues, and supports workflow across the imaging environment.
Job description
Job Summary
The PACS Application Analyst provides administrative and technical support for MaineGeneral Health's Picture Archiving and Communication System (PACS), which stores and retrieves medical images. This role serves as a critical link between clinical teams and IT, ensuring reliable access to imaging data for diagnosis and patient care. The PACS Applications Analyst assists clinicians, manages patient records, monitors daily system performance, troubleshoots issues, and supports workflow across the imaging environment.
Key Responsibilities
- Serve as a primary resource for radiologists, physicians, and staff, providing user support and troubleshooting for PACS and related imaging systems.
- Edit and correct patient records, merge or link data, and process image release requests.
- Perform daily system checks to confirm images are accurately transferred and logged.
- Troubleshoot workstation and image display/access issues.
- Coordinate workflows to maintain efficiency, support quality improvement efforts, and collaborate with IT and clinical staff.
- Prepare and distribute medical images (CDs or film) according to policy, ensuring proper authorization.
- Maintain documentation for system configurations, standard operating procedures, and issue resolutions.
Skills and Qualifications
- Familiarity with PACS, DICOM, EMR, or Radiology Information Systems (RIS).
- Basic network or hardware troubleshooting skills preferred.
- Knowledge of medical terminology to support communication with clinical staff.
- Strong organizational skills with the ability to prioritize and multitask.
- Clear communication skills, with the ability to explain technical information to both technical and non-technical users.
- Commitment to excellent customer service for patients, physicians, and staff.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree in healthcare or IT preferred.
- Experience: Previous experience in healthcare or IT support is beneficial.
- Certifications: Basic knowledge of DICOM and PACS systems preferred.
Requirements
- High school diploma or equivalent required
- Associate's degree in healthcare or IT preferred
- Familiarity with PACS, DICOM, EMR, or Radiology Information Systems (RIS)
- Basic network or hardware troubleshooting skills preferred
- Knowledge of medical terminology
- Strong organizational skills with ability to prioritize and multitask
- Clear communication skills
- Commitment to excellent customer service
- Previous experience in healthcare or IT support is beneficial
- Basic knowledge of DICOM and PACS systems preferred
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Programs
- Parental Leave
- Earned Time Plan
- Employee Assistance Program
- Payactiv
- Tuition Reimbursement
- 403(b) Retirement Plan
- 401(a) Retirement Plan
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Learning & Development Resources
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.