PAR Collections
Fresenius Medical Care
Summary
The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.
Job description
Purpose and Scope
The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.
Principal Duties and Responsibilities
- Under general supervision, identify and resolve routine outstanding claims.
- Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
- Assist in the resolution of outstanding payments from past due accounts.
- Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
- Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
- May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
- May mentor other staff as applicable.
- Assist with various projects as assigned by direct supervisor.
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally lift and/or move up to 50 pounds.
Requirements
- High School Diploma required
- 1 - 2 years' related experience
- General computer skills with working knowledge of word processing, spreadsheet, and email applications
- Detail oriented with good analytical and organizational skills
- Good interpersonal skills with the ability to work cohesively within a team environment
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management
Company overview
Fresenius Medical Care AG & Co. KGaA is the world's leading provider of products and services for individuals with renal diseases, serving as a global healthcare company specializing in kidney dialysis treatment. Founded in 1996 and headquartered in Bad Homburg, Germany with North American operations based in Waltham, Massachusetts, the company operates an extensive network of 4,171 outpatient dialysis centers across approximately 50 countries, serving over 345,000 dialysis patients worldwide. As the clear market leader in dialysis services, Fresenius Medical Care holds a dominant 38% market share of the dialysis market in the United States. The company provides comprehensive renal care solutions including hemodialysis machines, dialyzers, peritoneal dialysis solutions, and related medical devices through its 42 production sites globally. With approximately 128,000 employees, Fresenius Medical Care focuses on improving patients' quality of life through innovative technologies and therapies for end-stage renal disease treatment, offering both in-center and home dialysis options while maintaining a strong commitment to value-based care and patient well-being.