Parking Service Assistant

Job Summary

40 hr rotating shift. Under the direction of the Lead Cashier, the incumbent follows established guidelines, policies and procedures.

Job Responsibilities

• Determine parking fee and collect payment from customers exiting the garages.
• Provide customer service and assist in activities related to the operation of the parking garages and lots.
• Determine which procedure to use to correctly charge various customer categories.
• Determine whether customer qualifies for validated parking rates using the IDX database or validation stamps to verify appointments and visitations.
• Exercise discretion in determining parking rates due to inaccuracies in the IDX or validation stamp system.
• Explain parking procedures to internal and external customers and direct them to the appropriate contact.
• Operate fee computer, credit card machine, computer validator, and networked computer.
• Prepare receipts for customers upon request.
• Perform operator maintenance on all equipment.
• Follow established procedures for various parking discount programs.
• Ensure all paperwork and documentation is completed properly prior to the conclusion of the shift.
• Aid customers by providing information and directions.
• Assist customers with vehicle problems by advising on obtaining assistance, calling for assistance, or providing assistance directly.
• Assist in managing traffic flow, conducting space counts, and daily wheelchair removal.
• Conduct Courtesy Tours of the garage on foot or in parking department vehicles, providing assistance, identifying maintenance problems, and noting safety issues.
• Provide customer service by acting in Greeter Role in garage lobbies.
• Complete appropriate forms for customers that do not conform to normal payment procedures.
• Participate in departmental emergency procedures including Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies.
• Review email and written notices for special event procedures and exceptions to parking policies.
• Advise Lead Cashier when garages and lots reach capacity or when security issues arise.
• Other duties as assigned.

Requirements

• Must be able to read, write, speak and understand English.
• Strong interpersonal and communication skills.
• Organizational skills to perform multiple tasks in a very busy environment.
• Computer skills necessary to use database software (Excel, Access, etc.).
• Must be a team player.
• Ability to follow verbal and written instructions.
• Must be able to handle/count large sums of money correctly.
• Ability to work under pressure.
• Basic cash register skills.
• Ability to problem solve.
• Driver's License required.
• High School Diploma or Equivalent required.
• 1 to 3 years of related business experience or coursework preferred.
• Extensive cash handling and cash/receipts reconciliation.

Working Conditions

Occasional exposure to temperature extremes and car exhaust in the garages and lots. Exterior and interior of all garages and parking lots.