Parking Service Assistant - Nights

Job Summary

40 hr Nights

Job Responsibilities

Under the direction of the Lead Cashier, the incumbent follows established guidelines, policies and procedures. Determine parking fee and collects payment from customers exiting the garages. Provides customer service. Assists in activities related to the operation of the parking garages and lots.

• Determine which procedure to use to correctly charge various customer categories.
• Determine whether customer qualifies for validated parking rates by using the IDX database or validation stamps from specific medical practices and retail stores to verify appointments and visitations.
• Exercise a high degree of discretion in determining parking rates due to inaccuracies in the IDX system and/or validation stamp system.
• Explain parking procedures to both internal and external customers and direct them to the appropriate office/contact person within the Parking department.
• Operate fee computer, credit card machine, computer validator, and MGH networked computer.
• Prepare receipts for customers upon request.
• Perform operator maintenance on all equipment.
• Follow established procedures for various parking discount programs.
• Ensure all paperwork and documentation is completed properly prior to the conclusion of the shift.
• Aid customers by providing information and directions.
• Assist customers with vehicle problems by advising them of the proper method of obtaining assistance, calling for assistance, or providing assistance directly when directed.
• Assist in management of traffic flow into and out of the garages, conducting space counts, and daily wheelchair removal.
• Conduct Courtesy Tours of the garage on foot or in parking department vehicles, providing assistance to customers, identifying maintenance or repair problems, and noting safety issues.
• Provide customer service by acting in Greeter Role in garage lobbies.
• Complete appropriate forms for customers that do not conform to normal payment procedures.
• Participate in departmental emergency procedures including Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies.
• Review email and written notices for special event procedures and exceptions to parking policies.
• Advise Lead Cashier when parking garages and lots have reached capacity or when security issues arise.
• Other duties as assigned.

Qualifications

• Must be able to read, write, speak and understand English
• Strong interpersonal and communication skills
• Organizational skills to perform multiple tasks in a very busy environment
• Computer skills necessary to use database software (Excel, Access, etc.)
• Must be a team player
• Ability to follow verbal and written instructions
• Must be able to handle/count large sums of money correctly
• Ability to work under pressure
• Basic cash register skills
• Ability to problem solve
• Driver's License required
• High School Diploma preferred
• 1 to 3 years of related business experience or coursework preferred
• Extensive cash handling
• Cash/receipts reconciliation

Working Conditions

Occasional exposure to temperature extremes and car exhaust in the garages and lots. Exterior and interior of all garages and parking lots.