Partnerships Operations Manager

About the Role

This role owns project management and operational execution across Truemed's TPA and employer partnerships, from post-signature launches to cross-functional initiatives. You'll work directly with the Head of TPA Partnerships and the Partner Success team, and partner with Marketing, Clinical Ops, Customer Success, and Product to keep work moving.

What You'll Do

• Own project management across partnership initiatives: build plans, set timelines, assign owners, and drive next steps to completion.
• Lead post-signature execution for new partners, including implementation checklists and integration launches, and go-live coordination.
• Prepare the team for partner and prospect meetings, and own follow-ups so next steps never stall.
• Coordinate major initiatives like QBRs, partner advisory board meetings, open enrollment campaigns, and industry conferences.
• Manage partner-facing collateral, including organizing materials, managing revisions, and keeping assets current.
• Build and maintain the team's systems, CRM hygiene, and documentation so information is easy to find and always up to date.
• Track partnership KPIs, analyze performance, and build clear reporting and presentations for business reviews.

What Success Looks Like

• First 90 days: You're fluent in the TPA and HSA/FSA ecosystem and own your first set of projects end to end.
• 6–12 months: You're the trusted owner for partner launches and cross-functional initiatives, and projects ship on time.
• Ongoing: The team runs on clear processes and one organized source of truth. Follow-ups happen and next steps keep moving.

Who You Are

• Mission-driven: You are passionate about putting metabolic habits at the center of health and motivated by Truemed's goal of reversing chronic illness.
• An executor: You get things done. You bring structure to ambiguity, sweat the details, and close loops without being asked.
• Intellectually curious: You learn quickly, absorb new information readily, and understand your own strengths and limitations.
• A critical thinker: You thrive in ambiguity, orient quickly to objectives, and never accept "because I was told to" as a sufficient reason.
• Proactive: You act without being asked, bring new ideas to the table, and create opportunities rather than wait for them.
• Adaptable: You stay focused on the mission rather than being right, respond constructively to setbacks and feedback.
• Open to feedback: You receive criticism calmly with a continuous-improvement mindset, and you give feedback candidly.
• A clear communicator: You write and speak with clarity and persuasion, internally and with partners.
• AI-forward: You use tools like Claude and ChatGPT every day to work faster and smarter.
• Hungry: You have a strong work ethic, take ownership of outcomes, and are excited to have a direct impact on company growth.

Qualifications

• 1–3 years of experience at an early-stage startup or in consulting.
• Strong project management and execution skills, with a track record of running several projects at once and delivering on time.
• Fluency with AI tools such as Claude and ChatGPT.
• Strong written and verbal communication skills.
• Proficiency in data analysis and in building clear presentations.
• CRM experience (e.g., HubSpot, Salesforce).
• Strong work ethic, with the ability to thrive in a fast-paced environment.
• Familiarity with health benefits, HSA/FSA, or fintech is a plus.