Parts Advisor
ATS Automation
Summary
As a proactive member of the NCC Aftermarket Team, Parts Advisor is responsible for supporting all spare parts activities across NCC's customer base and business units. This role acts as a key liaison between customers, internal teams, and vendors to ensure timely, accurate, and efficient spare parts quoting, order processing, and fulfillment.
Job description
Customer Service & Order Management
- Serve as the primary point of contact for customers regarding spare parts inquiries and requests
- Respond to customer requests for quotations in a timely and accurate manner
- Process spare parts orders and ensure proper order entry and documentation
- Coordinate with Supply Chain and internal teams to ensure on-time delivery
Quoting & Sales Support
- Develop recommended spare parts quotations in collaboration with project teams and vendors
- Proactively follow up on quotations and spare parts lists to drive conversion and revenue growth
- Support top-line sales growth through effective customer engagement and responsiveness
Operations & Coordination
- Provide spare parts lists to Project Execution teams as required
- Research part information using vendor communication, historical data, and internal systems
- Collaborate with NCC Service Team on spare parts opportunities identified during site visits
Reporting & Performance Management
- Monitor and report on departmental KPIs including On-Time Delivery (OTD), bookings, and revenue
- Utilize Daily Visual Management tools to track performance metrics
- Escalate issues and initiate problem-solving activities when KPIs fall below targets
- Support monthly forecasting of spare parts revenue
Leadership & Continuous Improvement
- Provide guidance, onboarding, and training to Spare Parts Coordinators
- Support delegation of tasks and development of team capabilities
- Identify and implement continuous improvement initiatives aligned with NCC's value drivers
Requirements
- Minimum of 5+ years of experience in spare parts coordination, customer service, or order management
- Strong understanding of supply chain, order processing, and customer support functions
- Experience with ERP systems and spare parts management processes
- Demonstrated ability to manage customer relationships and support revenue growth
- Strong customer service orientation
- Excellent communication and relationship-building skills
- Highly organized with strong attention to detail
- Analytical mindset with problem-solving capabilities
- Ability to lead, coach, and support team members
- Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred
- Experience in manufacturing, automation, or industrial environment preferred
- Experience leading or mentoring team members preferred
Company overview
ATS Corporation, commonly known as ATS Automation, is a leading Canadian industrial automation company founded in 1978 and headquartered in Cambridge, Ontario. The company specializes in designing and manufacturing custom automated manufacturing systems for various industries, with a particularly strong focus on life sciences applications. ATS serves medical device manufacturers, pharmaceutical companies, diagnostics producers, and other healthcare sectors with end-to-end automation solutions. The company's expertise spans assembly systems, conveyance platforms, material handling, vision inspection, and software solutions specifically tailored for regulated environments. With approximately 6,500 employees worldwide and operations across 20+ countries, ATS has established itself as a strategic provider of automation technology for critical healthcare manufacturing processes. Their life sciences division offers specialized solutions for autoinjectors, syringes, inhalers, diagnostic devices, and pharmaceutical fill-finish operations, helping clients achieve higher efficiency, quality control, and regulatory compliance in their manufacturing operations.