PAS QA Educator (Columbia County)

Key Responsibilities

• Providing in-person PAS registration operations training onsite at assigned facility.
• Collaborating with department leaders on completing designated aspects of the onboarding and operations training content.
• Responsible for interpreting PAS Policies and Procedures as well as providing guidance at designated facility(s).
• Perform audit rounding at assigned facility(s).
• Responsible for analyzing data for Key Performance Indicators by monitoring and reporting on trends negatively impacting metrics.
• Providing information and support to ensure compliance of Patient Access Services Policies and Procedures and regulatory requirements.
• Monitoring PAS staff performance to identify benchmarks and goals.
• Investigate, provide root analysis when necessary, and create and implement general course correction as appropriate.
• Works with PAS QA and Onboarding Director to develop and implement strategies to facilitate continuous operational improvement across the health system.
• Responsible for audits/analysis and outcome assessments for accuracy of patient data, both system-related and process-related for PAS assigned facility and for operational areas impacting patient registration, billing, and/or collections.
• Reviews appropriate reports and systems to monitor patient account errors and track trends for timely resolution.
• Actively participates in EPIC Go-Lives and updates to include assisting with conversions and software systems updates; this may require travel outside of the market area of the designated facility(s).
• Contacts the Help Desk as needed and provides feedback to users with questions/issues, to provide support for assigned PAS area.

Core Responsibilities and Essential Functions

Provides Training for PAS and Non-PAS Registration staff.

• Leads PAS on site in-person based training on operational needs.
• Administers ongoing PAS operations training content to facilitate a high level of staff proficiency related to registration processes.
• Maintains knowledge of standard, administrative and department policies, procedures, and protocols.
• Maintains knowledge of commercial and government insurance plans, government, hospital, and billing requirements to ensure proper compliance of the PAS department.
• Stays abreast of policy and procedural updates to ensure training content is consistent with current expectations.
• Completes Monthly Self Studies in advance of assignments to ensure familiarity with content and ability to answer leadership and team questions.
• Perform audit rounding at assigned facility(s) for all staff as needed.
• Assists PAS management team with determining annual performance review goals and provides relative training content to support the successful achievement of goals.
• Supports staff development and education initiatives by composing training materials with collaboration of the PAS and Revenue Cycle leaders and Organizational Learning.
• Support of course development including but not limited to new hire training classes, monthly self-studies, annual staff competencies and other programs as needed.
• Develops informational material to reduce or eliminate registration errors based on current patterns and trends.
• With approval of content from PAS QA and Onboarding Director, collaborates with Org Learning on the development of Annual CBL program content and monthly assignment schedule.
• Attend staff meetings to conduct any ongoing training on new, updated or current workflows.
• Mentors new-hire team members through the onboarding or remediation period to ensure all students receive every opportunity available to achieve successful outcomes on the end-of-course exams and retakes.
• As appropriate, provides mentoring review materials to new-hire team members to address areas of the students deficiency.
• With approval of content from PA QA and Onboarding Director, implements training programs to address deficiencies while maintaining consistency across the health system for the patient experience.
• Routinely reviews training surveys to seek areas for improvement.
• Assist and support implementation of process improvements across the health system for PAS.
• Assists with Epic Go-Live and Software updates. Attending and contributing to conversion sessions.
• Provide onsite assistance and instruction for Patient Access during Epic Go-Live and Software updates for assigned hospital facility.
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma General or GED General or Associates Other-Preferred

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated. CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days

Required Minimum Experience

Minimum 2 years experience in healthcare Revenue Cycle Required and Bachelors degree or higher may substitute for experience Required

Required Minimum Skills

• Computer/data entry experience.
• Ability to communicate with various members of the healthcare team.
• Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
• Effective problem solving and critical thinking skills.
• Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
• High attention to detail, self-directed and a positive attitude are essential.
• Effective problem solving and critical thinking skills.
• Typing or data entry competency of at least 40 words/minute.
• Cash handling and balancing.
• Demonstrated professionalism, effective communication skills and active listening skills.