Patient Access Coordinator, Neurology

Job Summary

BWH Neurology | Hybrid | Monday–Friday, 8:00 AM–4:30 PM. Build your career in healthcare while making a meaningful difference in the patient experience and supporting exceptional neurological care. We are seeking an organized, compassionate, and patient-focused Patient Access Coordinator to join the Neurology team at Brigham and Women's Hospital. In this role, you'll help ensure patients receive a welcoming, efficient, and supportive experience while coordinating appointments, managing registration processes, and maintaining accurate patient information. As an experienced member of the patient access team, you'll also serve as a resource for junior staff, providing training, mentorship, and guidance on daily workflows.

What You'll Do

• Coordinate patient appointments, pre-registration, and registration processes to support efficient patient access and care coordination.
• Greet and assist patients, providing exceptional customer service and a welcoming, supportive experience.
• Respond to patient inquiries, explain healthcare services and insurance coverage, and help resolve routine concerns.
• Collect, verify, and accurately document patient information to support clinical services and billing processes.
• Train and mentor junior Patient Access Representatives, providing guidance on procedures, systems, and daily responsibilities.
• Serve as a go-to resource for day-to-day questions, troubleshooting, and workflow support.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations and institutional policies.
• Stay informed of healthcare regulations, insurance requirements, and patient access procedures to support accurate and compliant operations.
• Collaborate with neurology providers, clinical teams, and administrative colleagues to support efficient workflows and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Healthcare Administration or a related field preferred.
• 2–3 years of experience in a healthcare setting, with a focus on patient access and registration, required.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Strong written and verbal communication skills with the ability to interact professionally with patients, families, and colleagues.
• Proficiency in Microsoft Office Suite and electronic medical record systems.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently, exercise sound judgment, and resolve routine patient access concerns.
• Ability to provide guidance, training, and support to colleagues while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining accurate and confidential patient information.