Patient Access Coordinator - Psychiatry

Responsibilities

The Patient Access Coordinator schedules and registers patients while providing effective customer service to all callers, supporting the Psychiatry practice with high-quality clinical and administrative support to patients and providers.

Essential Duties and Responsibilities

• Manage new patient referrals and appointments.
• Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).
• Ensure that all new patients are well prepared for their first visit.
• Review department schedules to ensure the appropriateness of scheduled appointments and backfill open slots.
• Routes calls or messages to appropriate clinical teams for proper triage.
• Initiates prescription refill requests as needed.
• Schedules, coordinates, and reconciles all clinical in-person and telehealth appointments.
• Performs virtual and electronic patient registration and insurance verification, including insurance prior authorization for patient treatment options.
• Use video-conferencing technologies, telehealth technology, and scheduling software to coordinate and connect staff, resources, patients, and providers.
• Accurate creation and direction of tasks to the appropriate individual, including admins, teams, providers, etc.
• Perform all registrations for new patients and update the registration information for established patients.
• Assess and process medication refill requests with adherence to current processes.
• Provides patient instructions verbally or in writing when necessary for the patient to prepare for an appointment.
• Meets with assigned providers and care team for schedule maintenance and collaborative care management.

Education

Bachelor's degree in health services related field.

Experience

• Knowledge of medical terminology or completion of a medical terminology course is desired.
• Demonstrated communication, organization, and critical thinking skills.
• Effective interpersonal and communication skills, a team player.
• A minimum of 2 years' experience in a medical/healthcare environment, such as a hospital, physician's office, ambulatory clinic, or healthcare call center.
• Must have a minimum of 2 years of call center experience.
• Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.
• Typing speed at a minimum of 45 WPM is required.