Patient Access Quality Coordinator
University of Arkansas for Medical Sciences
Summary
The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. This position will require some travel and the ability to drive for UAMS.
Job description
Summary of Job Duties
The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. This position will require some travel and the ability to drive for UAMS.
Job Requirements
- Proactively anticipates, mitigates, and/or resolves workflow issues.
- Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers.
- Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
- Reviews, monitors, and documents staff performance by assessing competencies through quality audits.
- Regularly review pre-registration and registrations for completion and accuracy.
- Documents performance deficiencies and makes training recommendations based on audit results.
- Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action.
- Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services.
- Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems.
- Perform other duties as needed.
Requirements
- Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field
- 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule
- Equivalent combination of education and experience
- Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
- Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
- CHAA or CHAM certification
- Formal classroom teaching experience
- Proven success in developing curricula and training resources
- Knowledge of regulatory policies and procedures concerning billing and collections
- Quality Review experience
- Excellent oral and written communication skills
- Highly developed critical thinking, problem-solving, and decision-making skills
- Demonstrated aptitude for quantitative analysis and attention to detail
- Ability to simplify and communicate concepts to a variety of individuals
- Ability to account for individual needs/learning styles when educating staff
- Ability to engage and motivate staff members at all levels
- Ability to develop curriculum, instructor guides, and training materials
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.