Patient Access Representative - Carnes Primary Care - MUSCP
MUSC Health
Summary
Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Job description
Job Description
- Obtain and update demographic and insurance information for all patients.
- Meet standard productivity metrics while performing the pre-registration and registration process.
- Complete all regulatory and compliance related forms for the visit.
- Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
- Demonstrate commitment to positive patient and family experiences and excellence in customer service.
Required Minimum Training and Education
- High school diploma or equivalent (GED).
- One (1) year of customer service experience.
- Ability to interpret and apply financial procedures and regulations preferred.
- Previous experience with hospital information systems or word processing preferred.
Requirements
- High school diploma or equivalent (GED)
- One (1) year of customer service experience
- Ability to interpret and apply financial procedures and regulations preferred
- Previous experience with hospital information systems or word processing preferred
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.