Patient Access Representative - Emergency Department, Per Diem
MaineGeneral Health System
Summary
Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way.
Job description
What You'll Do
- Greet patients and families, ensuring a smooth and welcoming check-in experience.
- Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
- Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
- Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
- Collaborate with various departments to ensure patients are accurately registered and ready for care.
Why This Role is Special
- Generous Shift Differentials: Earn extra for evening, night, and weekend shifts.
- Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement.
- Community Impact: Your work directly supports the health and well-being of the people in your community.
What We're Looking For
- Previous experience in customer service, patient registration, or scheduling (preferred but not required).
- Exceptional communication skills and a friendly, professional demeanor.
- Proficiency with computers and the ability to quickly and accurately enter information.
- A commitment to teamwork and providing outstanding patient experiences.
Schedule Requirements
This role includes a weekend and holiday rotation. We value flexibility and ensure comprehensive care and support for our team.
Requirements
- Exceptional communication skills and a friendly, professional demeanor
- Proficiency with computers and the ability to quickly and accurately enter information
- A commitment to teamwork and providing outstanding patient experiences
- Previous experience in customer service, patient registration, or scheduling (preferred but not required)
Benefits
- Wellness programs
- Employee assistance program
- Payactiv
- 403(b) retirement plan
- 401(a) retirement plan
- Career development programs
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.