Patient Access Representative I
Arkansas Children's
Summary
Responsible for the first impression of Arkansas Children's; performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.
Job description
Summary
Responsible for the first impression of Arkansas Children's; performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.
Description
- Schedules all patient appointments and ensures referrals are obtained.
- Meets or exceeds expected productivity and accuracy standards.
- Greets and engages patients, families and visitors in order to provide a positive first impression.
- Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
- Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
- Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
- Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
- Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.
Requirements
- No education requirements
- High school diploma or GED or equivalent recommended
- Entry level - experience not required
- Accurate demographic and insurance data entry
- Effective engagement with patients and families
Company overview
Arkansas Children's is the only healthcare system in Arkansas solely dedicated to pediatric care, serving as a comprehensive pediatric medical center with a rich history spanning over 100 years. Founded originally as an orphanage in 1912, the organization has evolved into a premier pediatric healthcare system that includes two hospitals, a research institute, and a non-profit foundation. The flagship facility in Little Rock is a 336-bed hospital featuring the state's only pediatric Level I Trauma Center, burn center, Level 4 neonatal intensive care unit, and pediatric intensive care units. As a teaching hospital affiliated with the University of Arkansas for Medical Sciences, Arkansas Children's provides advanced medical education and training while delivering specialized care to infants, children, teens, and young adults from birth to age 21. The system is nationally recognized for excellence in pediatric specialties including cardiology, pulmonology, neonatology, and urology, and operates extensive outreach programs including telemedicine, mobile health services, and school-based health solutions across the state.