Summary

Part Time, 3rd shift-Nights. As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record.

Job description

Overview

Part Time, 3rd shift-Nights. As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record.

During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

2 years of Customer Service and/or Data Entry
Associate or bachelor's degree in Lieu of two years of experience
Proficiency in Keyboarding

Requirements

High School Grad or Equivalent
2 years of Customer Service and/or Data Entry
Associate or bachelor's degree in lieu of two years of experience
Proficiency in Keyboarding

Benefits

Medical, Dental & Vision
401(k) Matching
Paid Time Off
Paid Parental Leave
Paid Family Caregiver Leave
Disability Insurance
Life Insurance
Tuition Assistance
Student Debt Pay Down
Adoption Reimbursement
Fertility Reimbursement
Surrogacy Reimbursement
Emergency Backup Care
Pet Insurance
Legal Resources Plan
Sign-On Bonus

Company overview

Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.