Patient Access Representative I
Sentara Health
Summary
Full Time, Rotating Shift. As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process.
Job description
Overview
Full Time, Rotating Shift. As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process.
Responsibilities
- Verify patient identity and select the correct patient record
- Review schedules and physician orders to register the patient for the appropriate service
- Scan important documents such as insurance cards, IDs, Living Wills, and POAs
- Verify and enter patient demographic and insurance information in the electronic health record
- Explain and complete complex regulatory and compliance documents and adhere to privacy and compliance standards
- Explain and collect co-payments, deposits, and outstanding balances and perform transactions securely
- Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time
- Perform scheduling, pre-admission, and discharge duties
- Provide supervision and patient information updates to families in waiting rooms
Education
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
- 2 years of Customer Service and/or Data Entry
- Associate or bachelor's degree in lieu of two years of experience
- Proficiency in Keyboarding
Requirements
- High School Grad or Equivalent
- 2 years of Customer Service and/or Data Entry
- Associate or bachelor's degree in lieu of two years of experience
- Proficiency in Keyboarding
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Paid Parental Leave
- Paid Military Leave
- Tuition Assistance
- Student Debt Pay Down
- Adoption Reimbursement
- Fertility Reimbursement
- Surrogacy Reimbursement
- Emergency Backup Care
- Pet Insurance
- Legal Resources Plan
- Life Insurance
- Disability Insurance
- Sign-On Bonus
Company overview
Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.