Patient Access Representative
Mosaic Community Health
Summary
The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients, including answering and routing all incoming calls for Mosaic Community Health in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre-verification for all patients at Mosaic Community Health, new or established.
Job description
Responsibilities
- Answer all incoming calls, transfer and/or route messages to the appropriate clinic, pool, and/or individual
- Answer questions providing timely, accurate, and quality customer service
- Schedule patients in accordance with established provider schedules and clinic protocols
- Promote, educate, and troubleshoot MyChart use and issues for patients
Skills & Knowledge
Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients. Fluency in Spanish is helpful. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills.
Requirements
- Knowledge of standard office policies and procedures
- Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers
- Excellent customer service skills
- Ability to effectively and respectfully handle dissatisfied patients
- Computer literacy
- Typing skills
- Fluency in Spanish is helpful
- Knowledge of Microsoft Office software products preferred
Benefits
- Health Insurance
- Pharmacy Support
- Nutrition Support
- Behavioral Health Support
- Paid Time Off
Company overview
Mosaic Community Health is a healthcare provider organization dedicated to delivering comprehensive medical services to communities in need. As a community health center, it focuses on providing accessible, affordable, and high-quality healthcare services to diverse populations, including underserved and vulnerable communities. The organization likely offers a range of primary care services, preventive medicine, chronic disease management, and potentially behavioral health services. Community health centers like Mosaic typically operate with a mission to reduce healthcare disparities and improve health outcomes through patient-centered care models. They often serve as critical safety-net providers, offering sliding-scale fees and accepting various insurance plans to ensure healthcare accessibility. These organizations play a vital role in the healthcare ecosystem by addressing social determinants of health and providing integrated care that considers both medical and social needs of patients.