Patient Access Representative & Switchboard Operator | PRN

Department Details

Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our team as a PRN Patient Access Representative & Switchboard Operator. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, and have great customer service skills.

We offer a close-knit team in a small department, on the job training, and variety in your daily work.

Summary

The Patient Access Representative is responsible for the collection of registration data to accurately identify, interview, admit and register patients. This individual will provide exceptional customer service to meet the needs of customers.

The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.

Patient Access Representative

• Operates computer and phone system to appropriately and accurately input or retrieve patient information
• Verifies and updates insurance cards/eligibility and other billing-related documents and completes work list activities to ensure work assigned is completed in a timely manner
• Enters appointment information as needed to facilitate registration at walk-in desks
• Prepares and completes patient documents including obtaining patient signatures on forms/consents to ensure timely and accurate billing
• Assists patients with information on Financial Assistance, patient bill of rights, and Notice of privacy Practices ensuring compliance with payer and regulatory requirements
• Collects non-covered amount and personal amount due for the planned visit to meet department collection goals and patient experience expectations
• Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims
• Depending on the setting, may perform scheduling duties
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions
• Other duties as assigned

Switchboard Operator

• Operates telecommunication systems effectively and efficiently
• Receives visitors/patients, ascertains their need and directs them accordingly
• Monitors the hospital's alarm system
• Performs billing support aide functions, clerical and data entry functions for different departments as assigned
• Utilizes and ensures the use of all available system and software applications to achieve maximum efficiency and accuracy
• Trains new staff in all aspects of job specific tasks and effective use of Information systems
• Remains current on all-new policy and procedures requirements and acts proactively to share information with team members

Qualifications

• Windows based computer experience
• Excellent communication and interpersonal skills
• Ability to handle changing working conditions, deal with large volumes and a variety of tasks
• Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving
• Ability to prioritize and organize multiple tasks
• Previous experience in office setting of one year preferred
• Direct customer service experience in a professional business setting
• Experience working with a business-oriented computer program required
• Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service preferred
• Certified Health Access Associate (CHAA) preferred