Patient Access Representative
UnityPoint Health
Summary
The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.
Job description
Responsibilities
- Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file
- Maintains knowledge and understanding of insurance verification and understanding of insurance plans
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
- Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates
- Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations
- Maintain ability to perform roles associated with patient self service registration processes
- Monitors and maintains multiple work queues
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- Perform functions other than described due to extenuating circumstances
- Schedules walk in procedures and collaborates with central scheduling regarding other needs
Qualifications
Education: High School Diploma or equivalent required.
Experience: Two (2) years of customer service OR healthcare related experience preferred.
Requirements
- High School Diploma or equivalent required
- Two (2) years of customer service OR healthcare related experience preferred
Benefits
- Paid time off
- Parental leave
- 401(k) Matching
- Employee recognition program
- Dental insurance
- Health insurance
- Paid holidays
- Short-term disability
- Long-term disability
- Pet insurance
- Daily Pay
- Tuition reimbursement
- Adoption assistance
Company overview
UnityPoint Health is a leading integrated non-profit health system serving communities across Iowa, western Illinois, and southern Wisconsin. As the nation's 13th largest nonprofit health system and fourth largest nondenominational health system in America, UnityPoint Health operates a comprehensive network of 18 regional hospitals, 17 community network hospitals, and over 400 clinics and healthcare facilities. The organization provides a full spectrum of healthcare services including primary care, specialty care, emergency services, surgical procedures, maternity care, cancer treatment, heart care, and home health services. Each year, UnityPoint Health serves nearly 8 million patient visits, performs approximately 100,000 surgeries, and delivers more than 20,000 babies. With more than 29,000 team members, the health system is recognized for its coordinated care approach, shared electronic medical record system, and commitment to making healthcare easier and more personal for patients. UnityPoint Health has been consistently recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for four consecutive years, reflecting its strong organizational culture and commitment to team member development.