Patient Access Specialist 1 - Greenville, SC
Crossroads Treatment Centers
Summary
Expected hours for this role are 37-40 hours per week. See specific schedule requirements below.
Job description
Day in the Life of a Patient Access Specialist
- Answer incoming and returning calls.
- Respond quickly to patient inquiries.
- Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
- Demonstrate exemplary customer service.
- Answer basic patient questions and provide program-specific information as required.
- Assist with other duties as directed.
Education and Experience requirements
- At minimum, High School Diploma or GED required.
- Customer Service experience in a fast paced environment preferred.
- Experience in healthcare, addiction medicine, call center preferred.
- Lived Addiction experience is a plus.
Hours, Schedule, and Travel (if applicable)
Expected hours for this role are 37-40 hours per week. See specific schedule requirements below.
- Tuesday-Saturday; 8:30am-5:00pm
Requirements
- High School Diploma or GED required
- Customer Service experience in a fast paced environment preferred
- Experience in healthcare, addiction medicine, call center preferred
- Lived Addiction experience is a plus
Benefits
- Medical, Dental & Vision
- PTO
- 401(k) Matching
- Continuing Education Allowance
- Life Insurance
- Short/Long Term Disability
- Paid Maternity/Paternity Leave
- Mental Health Day
- Calm Subscription
Company overview
Crossroads Treatment Centers is a leading national provider of comprehensive, evidence-based care for individuals affected by substance use disorders (SUDs). Founded in 2005 by psychiatrist Dr. Rupert McCormac, the organization has grown from a single vision into a nationwide network operating over 100 treatment centers across nine states including Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. The company employs a multidisciplinary team of doctors, nurse practitioners, counselors, and healthcare professionals dedicated to combating the substance use epidemic affecting millions of Americans. Crossroads specializes in medication-assisted treatment (MAT) using FDA-approved medications like Suboxone, Methadone, and Buprenorphine, combined with behavioral health therapies, counseling, and peer support services. Their patient-centered approach emphasizes accessibility, convenience, and compassion, offering 24/7/365 support through their Patient Access Center and innovative Instant Intake® service. With a focus on health equity and removing barriers to care, Crossroads has established itself as a transformative force in addiction treatment, recently celebrating 20 years of service and being recognized as a USA Today Top Workplace for 2025.