Patient Access Specialist
Emmanuel Hospice
Summary
Help patients and families take the first step on their hospice journey—with dignity and support. Emmanuel Hospice is a mission-driven, non-profit hospice organization dedicated to providing holistic, compassionate care to individuals with life-limiting illnesses. Your work sets the tone for the entire hospice experience. As a Patient Access Specialist at Emmanuel Hospice, you will experience a rewarding work life while contributing to our team in a full time, hourly, non-exempt position.
Job description
Responsibilities
- Processes all intake phone calls, electronic referrals, and walk-in requests for information about Emmanuel Hospice care and services.
- Manages the referral process from initial communication to admission through coordination with patients, families, facility staff, doctors, and partners.
- Gathers patient information from various sources, enters referral data into the electronic medical record, and develops hard chart copies.
- Obtains physicians orders and medical records to support hospice services.
- Verification of insurance and hospice benefit information.
- Schedules appropriate staff to conduct informational/sign-on visits and nursing admission visits.
- Builds relationships with referral sources as part of the Business Development team.
- Coordination with complementary services team members (massage therapy, music therapy).
- Assists with multi-line phone call management.
- Communicates with patients’ interdisciplinary teams in an organized and timely manner.
- Provides a calm, professional, and pleasant experience in person and over the phone for fellow staff, patients/families, facilities, vendors, and partners.
- Performs other responsibilities as requested/assigned by the Director of Business Development
Qualifications
- Required Medical Assistant Certification (MA) or Licensed Practicing Nurse (LPN)
- High School Diploma required, some college preferred
- Previous healthcare experience required, hospice experience preferred
- Experience in Microsoft Office products preferred
- Ability to read and interpret medical records
- Positive, professional attitude with clear communication and customer service skills
Requirements
- Medical Assistant Certification (MA) or Licensed Practicing Nurse (LPN)
- High School Diploma required, some college preferred
- Previous healthcare experience required, hospice experience preferred
- Experience in Microsoft Office products preferred
- Ability to read and interpret medical records
- Positive, professional attitude with clear communication and customer service skills
Benefits
- Mileage reimbursement
- 403(b) retirement plan
- Medical, Dental & Vision
- Life insurance
- Short-term disability
- Employee assistance program
Company overview
Emmanuel Hospice is a specialized healthcare provider dedicated to delivering compassionate end-of-life care and palliative services to patients and their families. As a hospice organization, it focuses on providing comprehensive medical, emotional, and spiritual support to individuals facing life-limiting illnesses. The organization typically offers a multidisciplinary approach to care, involving physicians, nurses, social workers, chaplains, and trained volunteers who work collaboratively to ensure patients experience comfort, dignity, and quality of life during their final stages. Emmanuel Hospice likely provides services in various settings including patients' homes, assisted living facilities, nursing homes, and dedicated hospice centers. The organization emphasizes pain management, symptom control, and holistic support that addresses not only physical needs but also psychological, social, and spiritual concerns. By focusing on patient-centered care, Emmanuel Hospice helps families navigate the complex emotional and practical challenges associated with terminal illness while ensuring patients receive appropriate medical attention and compassionate support throughout their journey.