Patient Access Supervisor - Hiring Event
University of Arkansas for Medical Sciences
Summary
This posting will be used to fill multiple positions. Positions are available in Little Rock & Benton/Bryant. This is an onsite position based in Little Rock, Arkansas. The selected candidate is required to work in person and must be available to perform job duties onsite. This position is not eligible for hybrid or remote work arrangements.
Job description
Summary of Job Duties
This posting will be used to fill multiple positions. Positions are available in Little Rock & Benton/Bryant. This is an onsite position based in Little Rock, Arkansas. The selected candidate is required to work in person and must be available to perform job duties onsite. This position is not eligible for hybrid or remote work arrangements.
The Patient Access Supervisor oversees the daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals. This position provides direct supervision, coaching, and support to Access Coordinators and Patient Representatives to ensure efficient operations, exceptional customer service, and compliance with applicable policies and regulatory requirements.
Responsibilities
- Monitors staff productivity and performance
- Evaluates workflow efficiency
- Conducts quality and compliance audits
- Collaborates with department leadership to identify opportunities for process improvement
- Supports the development and implementation of staff training programs
- Maintains current knowledge of payer requirements and regulatory standards
- Serves as the manager's designee when the manager is absent
The successful candidate will demonstrate strong leadership, communication, organizational, and interpersonal skills, with a commitment to operational excellence and patient- and family-centered care.
Requirements
- High school diploma, GED, or formal educational equivalent
- Seven (7) years of experience in registration, billing, or scheduling; preferably in a healthcare environment
- Bachelor's degree in Business, Healthcare Administration, or a related field (preferred)
- Leadership or supervisory experience (preferred)
- Experience overseeing patient access operations, including registration, scheduling, billing, or related healthcare workflows (preferred)
- Experience with electronic health record systems, work queues, quality audits, and staff training and development (preferred)
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education Discount
- Retirement Plan
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.