Patient Access Supervisor
Mass General Brigham
Summary
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Job description
Job Summary
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Essential Functions
- Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
- Ensure accurate and timely patient registration, including demographic and insurance information.
- Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
- Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
- Continuously improve processes and procedures to enhance the patient experience.
- Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
- Resolve customer complaints and concerns in a professional and timely manner.
- Prepare and analyze performance reports to assess department performance and identify areas for improvement.
Qualifications
Education: Associate's Degree in Healthcare Administration required or Associate's Degree in a Related Field of Study required. Experience may be accepted in lieu of a degree.
Experience: 3-5 years of experience in a healthcare setting, with a focus on patient access and registration required. 1-2 years of supervisory experience preferred.
Knowledge, Skills and Abilities
- Strong leadership and communication skills.
- Knowledge of healthcare regulations and patient privacy laws.
- Ability to analyze data and make informed decisions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation and commitment to providing excellent patient care.
Requirements
- Associate's Degree in Healthcare Administration or related field required
- Experience may be accepted in lieu of a degree
- 3-5 years of experience in a healthcare setting with a focus on patient access and registration required
- 1-2 years of supervisory experience preferred
- Strong leadership and communication skills
- Knowledge of healthcare regulations and patient privacy laws
- Ability to analyze data and make informed decisions
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong customer service orientation and commitment to providing excellent patient care
Benefits
- Health insurance
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.