Patient Access Support Services, Enterprise Access & Reimbursement Manager - Charlotte, NC Mid-Atlantic Region
Bristol Myers Squibb
Summary
The Enterprise Access & Reimbursement Manager (ARM), with focus on Hematology, Oncology, and Cardiovascular portfolio. The successful ARM candidate is a member of the customer-facing Patient Access Support Services (PASS) organization and will be responsible for developing strong, long-term relationships with customers, representing BMS Patient Access Support and Programs across a defined geography with focus on Hematology, Oncology and Cardiovascular portfolio products. This position provides access and reimbursement support, education, and resources in a professional, compliant, ethical manner, all in support of clinical decision(s) for patients. This position requires collaboration with members of the PASS program management team, matrix colleagues across Access Strategy, Field Sales, as well as the Market Access Field Team. This is a field-based position in the Mid-Atlantic Region, within the Charlotte, NC geography/area.
Job description
Key responsibilities include, but are not limited to:
- Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum.
- Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities.
- Maintains expertise in changing healthcare landscape, including market trends and payer dynamics.
- Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs.
- Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision.
- Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
- Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate.
- Complies with all laws, regulations and policies that govern the conduct of BMS.
Estimated 20%-30% of overnight travel required, based on where the candidate resides in the territory. This role reports to the Region Director of the Mid-Atlantic Region. Prefer candidate to live in within territory geography boundary. Relocation is not available.
Qualifications and experience we look for in a candidate:
- Candidates should have strong interpersonal and communication skills.
- Candidates should have demonstrated performance in the following skills: strategic analysis, leadership, critical thinking, leading without authority and the ability to collaborate effectively and efficiently within a matrix organization.
- Bachelor’s degree or equivalent required with a minimum of 5+ years in pharmaceuticals and/or related Healthcare experience.
- Account management skills and experience in the buy and bill and specialty pharmacy market is preferred.
- Prior customer facing responsibility, along with patient reimbursement experience is preferred.
- Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity
- As this position requires operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion.
Requirements
- Strong interpersonal and communication skills
- Demonstrated performance in strategic analysis, leadership, critical thinking, leading without authority, and collaboration within a matrix organization
- Bachelor’s degree or equivalent required
- Minimum of 5+ years in pharmaceuticals and/or related Healthcare experience
- Account management skills and experience in the buy and bill and specialty pharmacy market is preferred
- Prior customer facing responsibility, along with patient reimbursement experience is preferred
- Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity
- Must meet requirements of Qualified Driver
Benefits
- Wellbeing support
- Retirement benefits
- Financial protection benefits
- Medical, Dental & Vision
- Life and Disability Insurance
- Flexible Time Off
- 11 Paid Company Holidays
- Paid Sick Leave
- Paid Volunteer Days
- Summer Hours Flexibility
- Leaves of Absence
- Annual Global Shutdown
Company overview
Bristol Myers Squibb is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. Founded in 1887 and headquartered in Princeton, New Jersey, the company operates with a unique BioPharma strategy that combines the reach and resources of a major pharmaceutical company with the entrepreneurial spirit and agility of a biotech firm. BMS focuses on transformative therapies in key therapeutic areas including oncology, hematology, immunology, cardiovascular disease, and fibrosis. The company has built a sustainable pipeline of potential therapies and leverages translational medicine and data analytics to deliver the right medicine to the right patient at the right time. With over 10,000 employees worldwide, Bristol Myers Squibb maintains a strong commitment to scientific excellence, patient-centric innovation, and global health equity through its foundation. The company's portfolio includes groundbreaking treatments such as Opdivo (nivolumab) for cancer, Eliquis (apixaban) for cardiovascular conditions, and Orencia (abatacept) for autoimmune diseases, among others.