Patient Access Team Lead - Bluffton
MUSC Health
Summary
Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
Job description
Job Description Summary
Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and/or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.
Requirements
- Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling), OR high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare
- Experience with Windows, Excel, Access and Intranet/Internet navigation tools
- Experience with, or knowledge of Medical Terminology a plus
- Must be able to prioritize and coordinate multiple tasks in a busy environment
- Strong verbal, written, and problem solving skills
- Ability to work in a self-directed manner while interacting with customers, physicians and departmental partners
- Familiarity with MUSC Health and its entities
- High level of customer service skills and ability to clearly articulate via phone with providers, patients and customers
- Typing speed of 25cwpm and computer experience
- Patient Access Certification preferred
- Position may require the ability to work weekends and staggered shifts
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.