Patient Account Representative - Biller
UHS
Summary
The Patient Account Representative - Biller is responsible for maintaining the billing system, ensuring accurate and timely claims submission, and managing claim follow-ups. They also communicate with insurance companies regarding claim status and assist patients with billing and financial inquiries.
Job description
Responsibilities
- Maintain the billing system and ensure claims are submitted accurately and on time.
- Review billing forms (UBs/1500s) for completeness and correctness before submission.
- Manage claim follow-up, including appeals and adjustment requests.
- Document patient accounts appropriately.
- Communicate with insurance companies regarding claim status and next steps.
- Assist patients or responsible parties with billing and financial responsibility questions.
- Accept patient payments when needed.
- Perform additional duties as assigned.
Qualifications
- Associates Degree in Accounting, Finance or Business preferred, High school diploma or GED required.
- Two years of healthcare reimbursement and third-party billing experience.
- Must possess knowledge of all accounting applications and third-party reimbursement regulations.
- Must have the ability to read and interpret Explanation of Benefits (EOBs) and demonstrate an understanding of overpayments and recoupments.
- Must have an elevated level of interpersonal skills.
- Position continually requires demonstrated poise, professionalism, tact, and diplomacy.
- Excellent verbal and written communication skills required.
- Experience in collections from third party payers and financial counseling to potential clients.
- Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources.
- Must be knowledgeable of and abide by HIPAA regulations with regard to protected health information as defined by HIPAA and facility.
Requirements
- Associates Degree in Accounting, Finance or Business preferred
- High school diploma or GED required
- Two years of healthcare reimbursement and third-party billing experience
- Knowledge of all accounting applications and third-party reimbursement regulations
- Ability to read and interpret Explanation of Benefits (EOBs)
- Understanding of overpayments and recoupments
- Elevated level of interpersonal skills
- Demonstrated poise, professionalism, tact, and diplomacy
- Excellent verbal and written communication skills
- Experience in collections from third party payers and financial counseling
- Excellent customer relation skills
- Knowledgeable of and abide by HIPAA regulations
Benefits
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Discounted Stock Plan
- SoFi Student Loan Refinancing
- Tuition Assistance
- Paid Time Off
- Pet Insurance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.