Patient Account Representative - Collector
UHS
Summary
The Patient Account Representative - Collector is responsible for the following:
Job description
- Complete third-party follow-up on outstanding insurance claims by contacting payers to determine claim status and secure payment resolution.
- Provide insurance verification on patient accounts to confirm eligibility and benefits.
- Resolve coding and billing issues by reviewing Explanation of Benefits (EOBs), identifying errors, and correcting discrepancies as needed.
- Escalate problem accounts to the department management team for additional review, assistance, and resolution.
- Follow up with payers regarding hospital claim appeals to ensure timely review and outcome tracking.
Requirements
- High school diploma or GED required
- Associates Degree in Accounting, Finance or Business preferred
- Two years of healthcare reimbursement and third-party billing experience
- Knowledge of all accounting applications and third-party reimbursement regulations
- Ability to read and interpret Explanation of Benefits (EOBs)
- Understanding of overpayments and recoupments
- Elevated level of interpersonal skills
- Demonstrated poise, professionalism, tact, and diplomacy
- Excellent verbal and written communication skills
- Experience in collections from third party payers and financial counseling
- Excellent customer relation skills
- Knowledgeable of and abide by HIPAA regulations
Benefits
- Medical, Dental & Vision
- Prescription Drug Plans
- 401(k) Matching
- Discounted Stock Plan
- Student Loan Refinancing
- Tuition Assistance
- Paid Time Off
- Pet Insurance
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.