Patient Accounts Specialist - Accounts Receivable (Full-time)
MaineGeneral Health System
Summary
MaineGeneral is currently seeking a Patient Accounts Specialist - Accounts Receivable to join our team of professionals at the Hathaway Center located in Waterville.
Job description
The Role: Patient Accounts Specialist - Accounts Receivable
MaineGeneral is currently seeking a Patient Accounts Specialist - Accounts Receivable to join our team of professionals at the Hathaway Center located in Waterville.
The Opportunity
Are you an experienced Finance or Health Care Revenue Cycle wizard with a passion for problem solving and talking with a diverse group of people? MaineGeneral Health is looking for its next Customer Service superstar! This position is responsible for handling patient billing issues and resolutions. This may include setting up payment arrangements, providing price estimates, calling for collections and facilitating initial care concerns all while providing an exceptional patient experience.
The Work
- Manage large amounts of incoming calls
- Build relationships and trust with patients through open and interactive communication
- Receives and responds to customer inquiries, provide appropriate solutions in an accurate and timely manner
- Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues
- Refers/escalates issues to appropriate personnel as necessary
- Documents/notes patient accounts regarding identified issues and responses taken
- Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors
- Performs other account-related special projects
You Have
- Demonstrated ability to adapt to an ever-changing environment
- Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
- Background in finance or health care revenue cycle
- Ability to work in a fast-paced, structured environment, handling large call volumes
- Experience navigating payer websites and medical billing software programs preferred
- Working knowledge of insurance programs
- Understanding of HIPAA guidelines
- Excellent communication skills
- Strong analytical skills and attention to detail
- Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
- 5+ yrs extensive customer service experience strongly preferred
Requirements
- Demonstrated ability to adapt to an ever-changing environment
- Ability to maintain a positive attitude in all interactions and ensuring customer issues are fully resolved
- Background in finance or health care revenue cycle
- Ability to work in a fast-paced, structured environment, handling large call volumes
- Experience navigating payer websites and medical billing software programs preferred
- Working knowledge of insurance programs
- Understanding of HIPAA guidelines
- Excellent communication skills
- Strong analytical skills and attention to detail
- Proficiency with Microsoft Office products, Teams, Outlook, Word and Excel
- 5+ yrs extensive customer service experience strongly preferred
Benefits
- Health, Dental & Vision Insurance
- Wellness Programs
- Employee Discount Program
- Paid Parental Leave
- Generous Earned Time Off
- Employee Assistance Program
- 403(b) Matching
- 401(a) Retirement Plan
- Tuition Reimbursement
- Short-Term Disability
- Long-Term Disability
- Payactiv Earned Wage Access
Company overview
MaineGeneral Health System is Maine's third largest healthcare system, serving the greater Kennebec Valley region with comprehensive medical services. Founded in 1997 and headquartered in Augusta, Maine, the organization employs approximately 5,000 healthcare professionals across Central Maine. As a leading community healthcare provider, MaineGeneral operates multiple medical facilities including the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. The system offers a wide range of specialized services including orthopedics, cancer care, women's health, primary care, surgical services, emergency medicine, and rehabilitation. With an annual revenue of approximately $675 million, MaineGeneral is committed to clinical excellence, patient satisfaction, and community health improvement. The organization's mission focuses on enhancing the health of local residents through accessible, high-quality care while maintaining financial stability and operational efficiency. MaineGeneral Health plays a vital role in Maine's healthcare landscape, providing essential medical services to a diverse patient population across multiple counties.