PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE

Summary

The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Job description

Requirements

• 1+ years call center/healthcare customer service experience
• High School or equivalent
• Computer proficiency: Microsoft Works, Excel, and database entry
• Ability to handle multiple tasks and remain patient under pressure
• Strong problem-solving skills
• Bilingual preferred

Benefits

• Medical, Dental & Vision
• Prescription Drug Plan
• 401(k) Matching
• Career Training
• Professional Development

Company overview

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.