Patient Accounts Specialist
UHS
Summary
The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.
Job description
Key Responsibilities
- Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve.
- Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain working knowledge of the call routing system and patient accounting system.
- Other duties as assigned.
Requirements
- High school diploma or equivalent
- 1-3 years customer service experience preferred
- Strong Microsoft Office skills (Excel, Word, Outlook)
- Customer focused both internally and externally
- Strong attention to detail
- Ability to multi-task
- Strong 10 key data entry
- Excellent written and oral communication skills
- Familiarity with customer service
- 1-3 years healthcare business office experience preferred
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Drug Plans
- 401(k) with company match
- Discounted stock plan
- SoFi Student Loan Refinancing Program
- Pet Insurance
- Career development opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.