Patient Advocate
Cedar Crest Hospital & RTC
Summary
Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.
Job description
Overview
Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.
Responsibilities
- Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy.
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
- Perform other functions and tasks as assigned.
Qualifications
- High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
- Experience in customer service or risk management preferred.
- Experience with behavioral health patients preferred.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Requirements
- High school diploma or equivalent required
- Associate or Bachelor's degree in a clinical field preferred
- Experience in customer service or risk management preferred
- Experience with behavioral health patients preferred
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)
- First aid may be required based on state or facility
Company overview
Cedar Crest Hospital & RTC is a specialized mental health care facility providing comprehensive psychiatric and behavioral health services. As a residential treatment center (RTC), the organization offers intensive therapeutic programs for individuals struggling with mental health disorders, substance abuse issues, and co-occurring conditions. The facility typically provides a structured, therapeutic environment with 24-hour clinical supervision, combining evidence-based treatments with personalized care plans. Services likely include psychiatric evaluation, medication management, individual and group therapy, family counseling, and specialized programs for various age groups including adolescents and adults. Cedar Crest Hospital & RTC operates as a critical component of the mental health care continuum, bridging the gap between acute inpatient hospitalization and outpatient care. The organization focuses on stabilization, skill-building, and long-term recovery strategies to help patients achieve sustainable mental wellness and successful community reintegration. With a multidisciplinary team of psychiatrists, psychologists, therapists, and support staff, the facility emphasizes holistic treatment approaches that address both psychological and social determinants of mental health.